Housekeeper

La Quinta Inn - Cedar Park•Cedar Park, TX

About The Position

As a Housekeeper, you are a vital member of the team, contributing to guest comfort and satisfaction by maintaining cleanliness and order throughout the hotel. The role includes ensuring a positive first impression and following hotel-brand standards and guest expectations. The Housekeeper reports to the Executive Housekeeper and General Manager.

Requirements

Strong work ethic and reliability.
Ability to work independently.
Physical stamina and ability to perform repetitive tasks.
Availability to work morning shifts.
Availability to work weekends and holidays.

Responsibilities

Warmly and professionally greet guests.
Thoroughly clean and sanitize guest rooms and public areas according to established standards.
Make beds, dust, vacuum, and clean bathrooms with attention to detail.
Maintain, clean, and stock housekeeping closets and carts.
Follow cleaning protocols and safety standards.
Respect guest privacy and belongings with integrity.
Handle guest requests and complaints promptly and professionally, seeking solutions consistent with hotel policies.
Address guest inquiries and needs in a courteous and helpful manner.
Seek guest feedback to identify improvements and relay compliments to the team.
Follow safety guidelines and use protective equipment as necessary.
Complete assigned rooms within the allocated time while balancing speed and thoroughness.
Stock rooms with amenities and linens, and promptly and accurately report maintenance issues or lost-and-found items.
Stay informed about updated procedures and quality assurance inspections and apply them to daily tasks.
Prioritize work based on guest check-ins, check-outs, and special requests to minimize wait times.
Communicate with the front desk, maintenance, and other departments to coordinate work and address issues.
Collaborate with team members to find solutions and prevent recurring problems.
Escalate complex issues to the appropriate supervisor or department.