Housekeeper

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

13d

About The Position

The Housekeeper maintains the cleanliness, appearance, and overall guest environment of the hotel. The role helps create a welcoming and memorable guest experience by ensuring guestrooms and public spaces meet standards for cleanliness, safety, and presentation. Housekeepers support smooth hotel operations by responding to guest requests, communicating with colleagues and leadership, and assisting in other hotel areas during peak business demands.

Requirements

Flexible availability, including evenings, weekends, and holidays.
Ability to work efficiently in a fast-paced, physically demanding environment.
Strong attention to detail and commitment to cleanliness and quality standards.
Ability to follow instructions, safety guidelines, and operational procedures.
Basic communication and guest service skills.
Ability to stand, walk, bend, kneel, stoop, and move continuously during extended shifts of 8 or more hours.
Ability to regularly lift, carry, push, or pull up to 25 lbs and occasionally up to 50 lbs without assistance.
Ability to perform repetitive tasks such as cleaning, lifting, and reaching.
Ability to work in various environmental conditions, including exposure to cleaning chemicals.
Embody the company’s Core Values: Respect, Integrity, Humility, Empathy, Creativity, and Fun.

Nice To Haves

Previous housekeeping, hospitality, or cleaning experience.
Familiarity with hotel cleaning standards and procedures.
Experience working in a team-oriented environment.

Responsibilities

Maintain the cleanliness and presentation of assigned guest rooms and public areas according to hotel brand standards.
Clean and reset guest rooms, including making beds, dusting, vacuuming, sanitizing bathrooms, and replenishing amenities.
Help ensure hotel spaces provide a clean, comfortable, and welcoming guest environment.
Anticipate guest needs, respond promptly to requests, and resolve concerns professionally.
Stock, organize, and maintain housekeeping carts, closets, and supply areas.
Use cleaning chemicals, tools, and equipment safely and properly in accordance with OSHA and hotel guidelines.
Inspect rooms and public areas for cleanliness, maintenance issues, and safety concerns, and promptly report deficiencies.
Transport linens, trash, and supplies to and from designated areas.
Remove trash and debris from assigned areas and follow proper disposal and recycling practices.
Clean hallways, elevators, stairwells, public restrooms, and other assigned common areas.
Identify and report lost-and-found items according to hotel procedures.
Secure assigned keys and uphold guest privacy and confidentiality.
Communicate clearly and professionally with guests, team members, and leadership.
Support housekeeping colleagues and assist in other hotel areas during peak business demands.
Follow company policies, procedures, and quality standards, and maintain a professional appearance.
Promptly report maintenance issues, safety concerns, or suspicious activity to leadership.