Housekeeper

MCR • Waukegan, IL

6d • $17 - $17 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the Hampton Inn & Suites Chicago/Waukegan. The role includes preparing and stocking work carts, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers clean and restock assigned guest rooms and complete additional cleaning projects as directed by their supervisor, including work in storage rooms, public spaces, guest laundry, and deep-cleaning guest rooms.

All team members are expected to contribute to clean, friendly, well-organized, and safe hotel operations. This includes welcoming guests, supporting guest satisfaction, keeping front- and back-of-house areas clean, completing checklists accurately, communicating professionally, and collaborating with colleagues. The role requires a positive, service-oriented attitude, the ability to follow procedures and handle a fast-paced environment, and a willingness to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must be able to perform the stated physical demands, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive motions, and lifting or carrying housekeeping items.
• Must arrive and clock in on time, follow scheduled clock-in and clock-out procedures for shifts and breaks, and provide sufficient notice for call-outs as directed.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, events, and relevant role-related technology.
• Answer incoming calls using the approved friendly greeting.
• Keep guest and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Complete pre-cleaning and stocking duties, including stocking work carts and attending the morning stand-up meeting.
• Fold or assist with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and deep-cleaning activities.
• Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and never work off the clock.
• Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed