Housekeeper

Gulph Creek Hotels•Oak Bluffs, MA

21h•Onsite

About The Position

The primary function of the Housekeeper is to maintain the hotel in a clean, sanitary, and orderly condition for the safety and security of our guests and team members.

Requirements

High school diploma is required.
Must have at least 3 years of Housekeeping experience
Must have at least 3 years experience in a supervisory/management capacity.
Must be a team leader and a team player.
Ability to read and speak English/Spanish and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
Demonstrate the ability to anticipate and solve practical problems or resolve issues.

Responsibilities

Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making sure every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Reports directly to the Executive Housekeeper
Communicate and collaborate effectively with other departments, General Manager, and homeowners.
Communicate effectively with all employees through daily standup meetings, with supervisors through weekly meetings.
Work closely with other departments (Front desk, Engineering, Banquets etc…)
Report to engineering/maintenance and front office any and all problems needing repairs.
Implement new programs as needed.
Focus on GSTS (Special Emphasis on Priority and VIP guests).
Ensure that all guest rooms/housekeeping areas are cleaned up to standard. To exceed guests’ expectations through the excellence program.
Support the direct supervisors and the department.
Create a courteous, friendly, professional, work environment through open lines of communication.
Ensure compliance with safety and sanitation standards.
Ensure that all public areas are clean.
Maintain a monthly linen inventory.
Adhere to daily staffing and assignment of sections with the assistance of the supervisors.
Follow the shift schedule according to Hotel Occupancy and special functions.
Follow and enforce company standards and procedures.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
Attend all meetings required.
Ensures storage areas are clean and free of trash and debris.
Other duties as required