Housekeeper

MCR•Yuma, AZ

6d•$17 - $17•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at Homewood Suites by Hilton Yuma. The role includes preparing and stocking work carts, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and may also work on storage rooms, public spaces, guest laundry, and room deep-cleaning projects as assigned by a direct supervisor. All team members are expected to help maintain clean, organized, and safe hotel spaces; provide friendly service to guests; complete checklists accurately and on time; and communicate and collaborate professionally. The role requires a positive, service-oriented attitude, the ability to follow procedures and work under pressure, and willingness to work a varied schedule that may include evenings, nights, weekends, and holidays. The job involves physical activities such as bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated scheduled times and provide sufficient notice when calling out, as directed by a supervisor.
Must be able to perform the stated physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly and use their names when possible; contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain clean, organized, and safe front- and back-of-house areas, pitching in to clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly and professionally and collaborate with team members to create a welcoming environment.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep cleaning.
Follow scheduling, timekeeping, break, and call-out procedures.