Housekeeper

Marriott•Los Angeles, CA

About The Position

The Housekeeper responds promptly to requests from guests and other departments and performs guest-room and hallway cleaning duties. The role includes preparing and transporting a supply cart, following procedures for entering guest rooms, replacing amenities and linens, making beds, cleaning bathrooms, removing trash and used items, checking appliances, straightening and dusting room furnishings, and vacuuming and caring for floors. The Housekeeper follows company, safety, and security policies; reports maintenance issues and safety incidents; completes required safety training; and stores flammable materials properly. The role requires a clean, professional appearance, confidentiality, courteous guest service, clear communication, teamwork, and adherence to quality standards. It also involves the physical activities described in the posting and other reasonable duties requested by supervisors.

Requirements

No high school diploma or GED equivalent is required.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Move, lift, carry, and place objects weighing up to 25 pounds without assistance and objects over 25 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a cart with supplies and transport it to the assigned area.
Follow procedures for gaining access to guest rooms and ensuring they are vacant before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items; make beds and fold terry.
Clean bathrooms and remove trash, dirty linen, and room-service items.
Check that appliances are present and in working order; straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and perform floor-care duties in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance and protect confidential proprietary information.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak clearly and professionally with others, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.