Housekeeper

MCR Hotels•Avondale, AZ

11d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. This role involves completing pre-cleaning duties such as stocking room supplies and tools on the work cart, attending morning stand-up meetings, and assisting with linen in the housekeeping laundry room. The Housekeeper will thoroughly clean and restock the required number of guest rooms as assigned per shift, and may also be assigned additional cleaning projects in storage rooms, public spaces, guest laundry, or deep cleaning activities as needed, ensuring all front and back of house areas are well-organized and clean.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed.
Clock in/out for breaks at the designated time on schedule.
Provide sufficient notice as directed by supervisor when calling out for a scheduled shift.

Responsibilities

Complete all pre-cleaning duties including stocking room supplies and tools on assigned work cart.
Attend morning stand-up meeting.
Assist with folding and/or dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the required number of guest rooms as assigned per shift.
Perform additional cleaning projects as assigned by direct supervisor in storage rooms, public spaces, guest laundry, or room deep cleaning activities.
Ensure all front and back of house areas are well-organized and clean.
Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain a strong knowledge of all features of the hotel facility and amenities.
Be aware of and support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile, by name if possible, while cleaning.
Complete all operational checklists accurately and at the designated times.
Ensure handover reports are accurate and on time for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Exhibit a 'Can Do' attitude, willing to stretch beyond traditional role to meet business and guest needs.
Collaborate with all Team Members to create a welcoming environment for guests and an effective, positive workplace.