Housekeeper

MCR • Temple, TX

5d • $10 - $13 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at Residence Inn Temple. The role includes completing pre-cleaning tasks, stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as directed by the direct supervisor, including storage rooms, public spaces, guest laundry, and room deep cleaning.

All team members are expected to help maintain clean, organized, and safe front- and back-of-house areas; provide friendly, hospitable service to guests; follow hotel procedures and complete operational checklists accurately and on time; communicate professionally; and collaborate to support guest satisfaction and hotel operations. The role requires working a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must be able to meet the role’s physical demands, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive wrist, hand, and finger motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests happily throughout their stay, use their names when possible, and provide friendly service while cleaning.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, groups, and events relevant to the role.
• Keep front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports as required.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Complete pre-cleaning duties, including stocking the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms per shift.
• Complete additional cleaning projects as assigned, including cleaning storage rooms, public spaces, guest laundry, and performing room deep cleaning as needed.
• Communicate clearly, honestly, and professionally and collaborate with team members to support a welcoming environment and hotel operations.
• Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, never work off the clock, clock in and out for breaks at scheduled times, and provide required notice when calling out.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed