Housekeeper- (Custodian, Range 1) - HDCS Housing, Dining and Conference Services

Housekeeper•San Francisco, CA

15h•Onsite

About The Position

Under the general supervision of the Associate Director for Housekeeping Services (or designee), the Housekeeper provides comprehensive custodial services for San Francisco State University Housing facilities and performs lead work direction on an as-needed basis, primarily during peak operational periods such as summer and winter turn, conference season, and large-scale occupancy transitions. The incumbent performs the full range of custodial duties in residential, conference, and common areas and may provide temporary lead support to assigned staff and temporary employees, including coordinating work, training, and ensuring quality standards are met during high-demand periods. This position plays a critical role in maintaining a clean, safe, and welcoming environment for residents, staff, and guests, while supporting operational readiness during critical housing transitions.

Requirements

Ability to read and write at a level appropriate to the duties of the position
Follow verbal and written instructions to ensure safety
Operate and care for custodial equipment and supplies applicable to the position
Use custodial systems such as those used to track work orders and two-way radios for communication
Observe safety requirements and safe work practices and methods as required
Perform work involving regular physical activity
Establish and maintain cooperative work relationships
Some positions may require ability to move up to 50 pounds
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
Work is performed in residential buildings, including confined and public spaces
Exposure to cleaning chemicals, dust, and biohazards
Requires frequent walking, standing, bending, kneeling, lifting, and reaching
Ability to lift and move up to 50 pounds with or without reasonable accommodation
May work evenings, weekends, and holidays based on operational needs, including peak housing periods such as move-in and move-out
May be required to respond to emergency situations and be available for call back outside of regular working hours
Must adhere to campus safety protocols and use personal protective equipment (PPE)
This position requires the successful completion of a background check.
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Nice To Haves

Equivalent to two years of custodial experience, including experience providing on-the-job training or lead direction
Experience providing lead or supervisory direction to staff
Experience supporting large-scale cleaning operations or facility turnovers
Experience working with temporary, seasonal, or student staff
Demonstrated ability to coordinate work in time-sensitive environments
Experience performing custodial or housekeeping duties in residential, hospitality, or institutional settings
Experience in a university or student housing environment
Knowledge of green cleaning practices and sustainable custodial methods
Familiarity with work order systems and custodial tracking tools
Strong customer service skills and ability to work in a diverse, student-centered environment
Some positions may require possession of a valid California driver’s license

Responsibilities

Perform the full range of custodial duties across housing and conference facilities to maintain a clean, safe, and sanitary environment: Clean and maintain residence halls, apartments, offices, lounges, kitchens, restrooms, and conference/event spaces
Perform unit turnover cleaning, including deep cleaning and sanitization of residential units to meet occupancy standards
Sweep, mop, vacuum, shampoo carpets, and perform floor care (strip, seal, wax, polish)
Clean and disinfect restrooms; replenish soap, paper products, and sanitary supplies
Dust and clean surfaces, fixtures, vents, walls, windows, mirrors, partitions, and furniture
Remove trash, recycling, and compost; transport to designated collection areas
Clean graffiti and maintain exterior walkways, stairwells, and entryways
Perform pre- and post-event cleaning and ensure proper room resets
Provide lead work direction during high-volume operational periods such as housing turnover
Assign and coordinate daily work for temporary and/or student staff
Train staff on custodial procedures, safety practices, and proper equipment use
Provide task-specific guidance to ensure timely completion of unit turns and project work
Monitor and inspect work for quality, completeness, and adherence to standards
Provide real-time feedback and direction to support productivity and efficiency
Assist with onboarding and training of seasonal staff
Communicate priorities, timelines, and expectations during fast-paced operational periods
Support large-scale operational efforts such as move-in/move-out, summer conferences, and break transitions
Coordinate workflow and task completion during high-volume periods
Set up and break down furniture and equipment for events and programs
Inspect facilities for cleanliness, readiness, and safety
Respond to custodial emergencies (spills, floods, biohazards, urgent clean-up needs)
Lock/unlock and secure facilities to ensure safety and access control
Perform minor maintenance (e.g., tightening fixtures, replacing bulbs)
Report facility issues, maintenance needs, and safety hazards
Operate and maintain custodial equipment (buffers, extractors, vacuums, carts, auto scrubbers)
Monitor inventory levels and notify supervisor of supply needs
Ensure proper handling, use, and storage of cleaning chemicals in accordance with SDS guidelines
Maintain equipment in safe working condition and report repair needs
Support sustainable and green cleaning practices
Provide responsive, courteous, and professional service to residents, guests, and staff
Communicate effectively with supervisors and team members regarding work status and needs
Support team-based assignments and collaborate with others as needed
Participate in staff meetings and training