Housekeeper

MCR Hotels•Glen Allen, VA

6d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the Hilton Garden Inn Richmond/Innsbrook. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and take on additional cleaning projects as directed, including work in storage rooms, public spaces, guest laundry, and guest-room deep cleaning. The role also supports keeping front- and back-of-house areas clean, organized, and safe. All team members are expected to contribute to guest satisfaction, cleanliness, product quality, and teamwork. This includes welcoming guests warmly, using their names when possible, responding to concerns with hospitality and urgency, and maintaining knowledge of hotel features, amenities, events, and relevant role technology. Team members complete checklists accurately and on time, provide timely and accurate shift handover reports, wear an approved clean uniform and nametag, and communicate clearly and professionally. The position requires a positive, service-oriented attitude; the ability to follow guidelines, work under pressure, and listen to and resolve concerns; and a willingness to work a varied schedule that may include evenings, nights, weekends, and holidays. Employees must arrive on time, follow clock-in and break procedures, and provide sufficient notice when calling out. The work involves physical activities including stooping, climbing, balancing, kneeling, crawling, prolonged standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. Other related duties may be assigned. The job is at-will and the employer may change or assign duties; reasonable accommodations may be made for employees with disabilities, absent undue hardship.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be able to perform the essential job functions, including the described physical demands, satisfactorily.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly during their stay and use their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features, amenities, groups, and events, and understand relevant role technology.
Answer incoming calls using the approved friendly greeting.
Help keep front- and back-of-house areas clean, organized, and safe, including pitching in to clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and remain well-groomed.
Prepare and stock the assigned work cart with room supplies and tools.
Attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects as directed, including in storage rooms, public spaces, guest laundry, and guest rooms requiring deep cleaning.
Communicate clearly, honestly, and professionally and collaborate with colleagues to support guests and the workplace.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, follow scheduled break clock-in/out procedures, and provide sufficient notice when calling out.