Housekeeper

Hilton Grand Vacations•Ormond Beach, FL

6d•Onsite

About The Position

The Housekeeper at the Cove on Ormond Beach performs daily cleaning duties for an assigned slate of rooms and prepares rooms for guests according to standards. The role supports a welcoming guest experience and requires communication with dispatch, team members, and guests. Housekeepers report damage, deficits, or disturbances, respond professionally and patiently to reasonable complaints and requests, maintain housekeeping equipment, and manage inventories of tools and supplies. Paid training is provided. The resort is a newly renovated 118-unit property located directly on Ormond Beach.

Requirements

Previous experience as a cleaner or housekeeper.
Ability to work with little supervision.
Customer service experience.
Organizational and time-management skills.
Ability to work a variety of shifts, including weekends and holidays.

Responsibilities

Communicate effectively and in a friendly manner with dispatch, team members, and guests to support guest and owner satisfaction.
Prepare rooms for guests according to standards and perform daily cleaning duties on an assigned slate of rooms.
Notify superiors of damage, deficits, and disturbances.
Handle reasonable complaints and requests professionally and patiently.
Ensure appropriate maintenance of housekeeping equipment and tools.
Maintain inventory of tools and supplies used in housekeeping activities.

Benefits

Medical, dental, and vision health care options, with eligibility beginning on day one.
Recognition programs and rewards.
Travel discounts.
Paid vacation and paid sick days.
Employee Assistance Program supporting physical and mental wellbeing.
401(k) program with company match.
Tuition reimbursement.
Employee stock purchase program.
Learning and advancement opportunities.
Paid training.