CHE - HOUSEKEEPER

KOA•Cherokee, NC

21h

About The Position

The Housekeeper maintains a clean, sanitary, comfortable, and tidy environment at an owned and operated KOA property. The role cleans private offices, public common areas—including the general store and restrooms—and accommodation units, following departmental and brand standards. Housekeepers provide professional, friendly, and engaging customer service, maintain housekeeping tools and equipment, and collaborate with a diverse team to meet and exceed brand standards. The Housekeeper cleans and prepares rooms and public areas, replenishes guest supplies, handles linens and laundry, and reports room conditions, guest concerns, and maintenance needs. The role also maintains campground cleanliness and follows housekeeping, safety, and security procedures. Other duties may be assigned or changed as needed.

Requirements

Desire to work in housekeeping or a related field.
Basic understanding of English and willingness to learn housekeeping and janitorial procedures through hands-on experience.
Comfortable working in a fast-paced, high-pressure environment.
Motivated, goal-oriented, and results-driven.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license.
Ability to stand for long periods.
Ability to lift up to 50 pounds, and to lift and carry 25 pounds occasionally and 10 pounds regularly.
Ability to bend, stoop, kneel, crouch, climb, and move safely over uneven terrain.
Able to work indoors and outdoors in various climates.
Able to travel by automobile.

Responsibilities

Clean and prepare accommodation rooms and public areas to brand expectations, with attention to detail and within time standards.
Refresh and replenish guest rooms with amenities, supplies, linens, and applicable collateral.
Inspect work, identify and communicate maintenance concerns, replace items when necessary, and complete maintenance requests by priority.
Resolve guest challenges in collaboration with the guest services team and property leadership.
Complete required forms and turn in items left by guests to the housekeeping supervisor.
Follow quality standards and health and safety regulations.
Remove bedding, count linens, make beds with fresh sheets and pillowcases, and wash, dry, and fold laundry as required.
Pick up floor debris; empty trash; clean mirrors, shelves, dishes, door frames, and furniture; dust surfaces; vacuum and sweep floors; and arrange furniture.
Sanitize kitchens and bathrooms and clean basins, tubs, toilets, and floors using appropriate chemical solutions, protective equipment, industry standards, and company policy.
Sign master room keys in and out daily, and do not loan keys to others or remove them from the property.
Conserve energy by closing shades or blinds and adjusting air conditioning in unoccupied rooms.
Report room condition and status to the housekeeping supervisor and guest services.
Retrieve, stock, restock, and store the housekeeping cart according to safety and security procedures.
Maintain cleanliness throughout the campground.
Communicate and coordinate with other departments to promote teamwork and quality service.
Report guest concerns and maintenance issues promptly and follow up with corrective action within the team member’s capabilities.
Adhere to KOA housekeeping, cleaning, and safety programs and policies.