CHE - HOUSEKEEPER

Kampgrounds Of America, Inc.•Cherokee, NC

22h•Onsite

About The Position

The Housekeeper maintains a clean, sanitary, comfortable, and tidy environment at a KOA-owned and operated property. The role cleans private offices, public common areas, the general store, restrooms, and accommodation units in accordance with departmental and brand standards. Housekeepers provide professional, friendly, and engaging customer service, maintain housekeeping tools and equipment, and work as part of a diverse team to meet and exceed brand standards. The role includes cleaning and replenishing accommodation rooms and public areas; inspecting work and reporting maintenance concerns; responding to guest challenges with the guest services team and property leadership; handling laundry, linens, trash, surfaces, floors, kitchens, and bathrooms; following health, safety, security, and housekeeping procedures; and reporting room status. Additional duties may be assigned at any time.

Requirements

Desire to work in housekeeping or a related field.
Basic understanding of English and willingness to learn housekeeping and janitorial procedures through hands-on experience.
Comfort working in a fast-paced, high-pressure environment.
Motivated, goal-oriented, and results-driven.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license.
Ability to stand for long periods.
Ability to lift up to 50 pounds, lift and carry 25 pounds occasionally, and lift and carry 10 pounds regularly.
Ability to bend, stoop, kneel, crouch, climb, and move safely over uneven terrain.
Able to work indoors and outdoors in various climates.
Able to travel by automobile.

Responsibilities

Clean and style accommodation rooms and public areas to brand expectations, with attention to detail and within time standards.
Refresh guest rooms with amenities, supplies, linens, and applicable collateral.
Inspect work, identify and communicate maintenance concerns, and replace items when necessary.
Complete maintenance requests in a timely manner and in order of priority.
Help resolve guest challenges in collaboration with the guest services team and property leadership.
Complete appropriate forms and turn in items left by guests to the housekeeping supervisor.
Follow quality standards and health and safety regulations.
Remove bedding, count linens, and make beds with fresh sheets and pillowcases.
Wash, dry, and fold laundry as required.
Pick up floor debris and empty wastebaskets.
Clean mirrors, shelves, dishes, door frames, and furniture; dust surfaces; vacuum and sweep floors; and arrange furniture properly.
Sanitize kitchens and bathrooms, including basins, tubs, toilets, and floors, using appropriate chemical solutions and protective equipment.
Sign master room keys in and out daily; do not loan keys or remove them from the property.
Conserve energy by closing shades or blinds and adjusting air conditioning in unoccupied rooms.
Report room condition and status to the housekeeping supervisor and guest services.
Retrieve, stock, restock, and store the housekeeping cart according to safety and security procedures.
Maintain cleanliness throughout the campground.
Promote teamwork and quality service through daily communication and coordination with other departments.
Report guest concerns and maintenance issues promptly and follow up with corrective action within the team member’s capabilities.