Housekeeper

MCR Hotels•El Paso, TX

6d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at TownePlace Suites El Paso Airport. The role includes preparing and stocking work carts, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers clean and restock the number of guest rooms assigned for each shift and may complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms. Front- and back-of-house areas must be kept clean, organized, and safe. All team members are expected to contribute to a clean, friendly, well-organized, and safe hotel. The Housekeeper is expected to welcome guests warmly, support guest satisfaction, follow operational checklists and procedures, communicate professionally, work collaboratively, and maintain a clean approved uniform and grooming standards. The position may also involve other job-related duties assigned by an authorized supervisor.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must be able to communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel demands.
Must be punctual and follow the stated timekeeping, break, and call-out procedures.
Must be able to perform the essential physical demands, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances, repetitive wrist/hand/finger motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly during their stay, use their names when possible, and provide friendly service while cleaning.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house work areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly and professionally and collaborate with team members to support guests and the workplace.
Complete pre-cleaning duties, including stocking assigned work carts with room supplies and tools.
Attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
Clock in and out for breaks at the scheduled times and give sufficient notice when calling out, as directed by a supervisor.
Perform other job-related duties or follow other job-related instructions assigned by an authorized person.