Housekeeper

MCR Hotels•Waukegan, IL

5d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the Hampton Inn & Suites Chicago/Waukegan. The role includes preparing and stocking work carts and room supplies, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and perform additional cleaning projects as directed, including work in storage rooms, public spaces, guest laundry, and deep-cleaning guest rooms. All team members are expected to contribute to a clean, friendly, well-organized, and safe hotel. This includes greeting guests warmly, supporting guest satisfaction, maintaining clean and organized work areas, completing operational checklists accurately and on time, providing accurate shift handover reports, wearing an approved clean uniform and nametag, and communicating and collaborating professionally. Housekeepers may be asked to help clean guest rooms or public spaces beyond their usual duties as needed.

Requirements

Must be at least 18 years old.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must arrive and clock in on time for each shift, follow scheduled clock-in and clock-out procedures, and never work off the clock.
Must provide sufficient notice when calling out, as directed by a supervisor.
Must be able to meet the physical demands of the position, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances or between work sites, repetitive wrist, hand, and finger motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and provide friendly service while cleaning.
Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house areas clean, organized, and safe, and help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Prepare and stock assigned work carts and room supplies before cleaning; attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and guest-room deep cleaning.
Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
Arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and clock in and out for scheduled breaks.
Provide sufficient notice when calling out for a scheduled shift, as directed by a supervisor.
Perform other job-related duties and instructions as assigned.