Housekeeper
About The Position
As a Room Attendant, you play a vital role in shaping the guest experience. Your responsibilities go beyond mere cleaning; they include meticulously servicing guest cabins and public areas to ensure an environment that radiates warmth, luxury, and the highest standards of hospitality. Every detail matters, from the impeccably arranged linens to the polished furniture, ensuring that each guest’s stay is nothing short of extraordinary. With a commitment to excellence and a friendly, approachable demeanor, you are an ambassador of our resort’s values, striving to create unforgettable memories for our guests. The ideal candidate brings a genuine passion for hospitality and takes immense pride in their craft. You are detail-oriented, proactive, and dedicated to exceeding expectations in every interaction and task. As a natural problem-solver, you respond to guest needs with professionalism and warmth, consistently contributing to a positive work environment. Your approach to cleanliness and organization is impeccable, and you possess the ability to anticipate needs and adapt to changing demands. If you are motivated by creating memorable experiences and embody the spirit of exceptional service, this role offers the perfect opportunity to flourish in a supportive, high-end environment.
Requirements
- Experience in hospitality or housekeeping preferred.
- Valid U.S. Driver’s License.
- CPR and First Aid certification (can be obtained during the season).
- Strong communication skills and a friendly demeanor.
- Familiarity with the local area and prior customer service experience are beneficial.
Responsibilities
- Warmly greet guests, responding promptly and courteously to their needs.
- Perform housekeeping duties to keep cabins and common areas immaculate and inviting.
- Complete stayover and departure cabin cleanings as well as turndown service daily.
- Change bed linens, replace towels, and replenish bathroom amenities, reporting damaged items as needed.
- Maintain floors, carpets, and furniture through sweeping, mopping, vacuuming, and dusting.
- Restock cabin refrigerators with beverages and refreshments.
- Clean and restock public areas, including bathrooms, offices, restaurants, and the Outpost.
- Report maintenance issues promptly for timely resolution.
- Keep cleaning carts organized and stocked for the next shift.
- Assist with laundry to maintain a steady supply of linens for guest rooms.
- Inspect rooms to ensure cleanliness and readiness before guest arrival.
- Coordinate with front desk and departments to ensure smooth check-ins and fulfill special requests.
- Provide coffee and turn-down service, creating a welcoming experience for guests.
- Maintain familiarity with each cabin layout to meet cleanliness and aesthetic standards.
- Communicate repair needs to the maintenance team proactively.
- Foster positive relationships with team members and guests, maintaining a professional attitude.
- Ensure outstanding customer service through respectful and courteous interactions.
- Complete required administrative tasks, including timecard entries and documentation.
- Follow all safety protocols, policies, and service standards, ensuring a secure workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
