Housekeeper

Constellis•Moyock, NC

About The Position

The Housekeeper is the first point of contact for guests at the facility and is responsible for maintaining high standards of sanitation and cleanliness throughout the hotel. The role includes cleaning guest rooms and common areas, replacing supplies, keeping areas free of safety hazards, and performing tasks safely and efficiently. The Housekeeper also supports positive guest experiences by responding to inquiries and complaints, maintaining guest confidentiality, and assisting guests and coworkers as needed. The position requires following hotel, brand, department, and Commonwealth Lodging Management policies and procedures, as well as assisting during emergencies.

Requirements

High school diploma or equivalent.
Ability to lift up to 50 pounds.
Ability to stand for long periods of time.
Ability to pass a pre-employment (post-offer) company or facility background check, drug screening, and any other screenings required by Constellis Advisors and Training.

Responsibilities

Wear the proper uniform, including closed-toe, flat shoes.
Maintain positive guest relations and work to resolve guest complaints to ensure guest satisfaction.
Communicate effectively with guests and team members.
Maintain knowledge of hotel features and services, hours of operation, room rates, special packages and promotions, daily house count, expected arrivals and departures, and scheduled group activities.
Know local attractions and activities to respond accurately to guest inquiries.
Understand the correct maintenance and use of equipment, and use equipment only as intended.
Use chemicals in accordance with OSHA regulations and hotel requirements.
Complete the daily report as instructed by the supervisor.
With instruction, clean a standard guest room within 30 minutes while meeting hotel cleaning standards.
Make beds daily with clean linens.
Vacuum and spot-clean carpets daily.
Immediately turn in lost-and-found items to the supervisor.
Keep housekeeping carts stocked, clean, and orderly.
Stock the linen room with supplies and empty linen from housekeeping carts.
Sweep and mop lobby areas.
Clean the outside bathroom daily.
Dust hallway light fixtures.
Remove dirty linen from laundry chutes and hallways.
Assist coworkers and guests as needed.
Notify the supervisor of guest complaints or comments.
Maintain guest confidentiality.
Assist with emergencies to protect guests and associates and preserve the building and its systems, acting quickly and responsibly to restore normal operations.
Follow department, Commonwealth Lodging Management, hotel, and brand policies and procedures.
Perform other duties as assigned.