Housekeeper

Gulph Creek Hotels•King of Prussia, PA

47d•Onsite

About The Position

The Housekeeper is responsible for thoroughly cleaning and re-stocking guest rooms per 8-hour shift, preparing the housekeeping cart, and maintaining cleanliness of hallways and public areas. This role requires a commitment to guest service, maintaining hotel standards, and working independently with limited supervision. The position also involves using various cleaning solutions and equipment, and performing physical tasks such as lifting and bending for extended periods.

Requirements

High school diploma or GED required.
Must be a team player.
Ability to effectively present information in small group situations to customers and other employees.
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property.
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
Individuals may need to sit or stand as needed for an extended period of time.
Reaching above shoulder heights, below the waist or lifting as required to store materials.
Proper lifting techniques required.
Lift, carry, push, pull, or otherwise move objects over 50lbs.
Ability to use various EQP, vacuum cleaners.
Work independently with limited supervision.
Must be able to work with various cleaning solutions.
Physically able to do cleaning, lifting, bending for extended period of time.

Nice To Haves

Previous experience is helpful.

Responsibilities

Maintains guest service as the driving philosophy of the operation.
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs.
Committed to making every guest is satisfied.
Meets or exceeds guest satisfaction measures.
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards.
Thoroughly clean and re-stock guest rooms per 8 hour shift.
Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set up.
Remove all trash and dirty linen from all guest rooms.
Keep hallways, public areas, and closets clean, neat, and vacuumed.
Prepare housekeeping cleaning cart for next day’s use.
Responsible for timely and proper cleaning of guest rooms on a daily basis.
Make beds.
Vacuuming.
Dusting.
Room setup.
Cleaning guest bathroom up to hotel standards.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
Other duties as required.