Housekeeper A03 (Rpt) Recreation Lodging

U.S. Marine Corps • Kaneohe, HI

1d • Onsite

About The Position

This position is located at Mokapu Recreational Lodging (MRL) on Marine Corps Base Hawaii. The Housekeeper performs housekeeping and custodial duties in assigned guest rooms, cottages, cabanas, villas, and common areas, while providing excellent customer service. Work locations contain varied furnishings and may include stairs. Housekeepers typically have an assigned daily section and/or common areas and follow specific instructions on where and how to clean.

Duties include cleaning guest rooms, bathrooms, kitchens, outdoor areas, and public spaces; handling furnishings and linens; restocking supplies; and conducting periodic deep cleans. The incumbent inspects assigned guest rooms before releasing checkout rooms, inventories furnishings, replaces missing items, and reports maintenance issues, damage, lost property, policy violations, and suspicious incidents to a supervisor. The role requires independent work, use of housekeeping equipment and a company vehicle, and adherence to safety regulations and procedures.

The work is primarily indoors, with some outdoor duties. It involves frequent physical activity and exposure to strong cleaning solutions and potential minor injuries. Initial on-the-job training and ongoing training are provided. The immediate supervisor is the Housekeeper Manager, NF-3; work is reviewed by a supervisor or Lead Housekeeper.

Requirements

• Must be able to work independently.
• Must know the assigned rooms and their inventory and restocking requirements for supplies and amenities.
• Must know and be adept at proper cleaning techniques for different types of furniture and furnishings.
• Must be able to use common cleaning tools, cleaning agents, industrial vacuum cleaners, carpet cleaners, and buffers.
• Must be able to identify maintenance problems and call them in for repair, alert management about guest-treatment concerns, and make independent decisions about damaged property and room supplies.
• Must be able to read signs, operate a housekeeping tablet, and follow written and oral instructions.
• Must be knowledgeable about fire, safety, and security requirements.
• Must have a valid driver's license to operate company vehicles.
• Must be able to lift and carry items weighing up to 45 pounds independently and items over 45 pounds with assistance.
• Must be able to perform frequent standing, bending, stooping, reaching, pushing, carrying, and moving furniture and equipment, including on stairways.
• Must adhere to safety regulations and standards and use required safety equipment.

Responsibilities

• Clean assigned guest rooms and common areas, including making beds, changing linens, vacuuming, mopping, dusting, sweeping, and emptying trash.
• Clean guest bathrooms, including toilets, showers, tubs, wash basins, counters, mirrors, and walls.
• Wax or polish hardwood furniture, wash furniture covers, and shampoo upholstered furniture in rooms and common areas.
• Clean outdoor lanais, porches, entryways, patio furniture, and doors.
• Clean kitchen areas, including refrigerators, stoves, microwaves, dishes, range hoods, cabinets, counters, and floors.
• Clean public toilets and vending, laundry, and elevator areas; sweep, mop, buff, and vacuum common areas.
• Empty large public-area trash cans and transport trash to dumpster containers, up to 300 feet from the building.
• Perform quarterly deep cleans, which may include shampooing carpets and cleaning or changing encasements, baseboards, and light fixtures.
• Take daily inventory of furnishings, replace missing items, and report maintenance discrepancies.
• Read housekeeping assignments, operate a housekeeping tablet, and restock the assigned cart and vehicle.
• Inspect assigned guest rooms before releasing checkout rooms.
• Immediately report missing, damaged, or destroyed property and guest policy violations to a supervisor; turn in lost property found on the premises.
• Report unauthorized visitors, suspicious incidents, maintenance problems, workplace hazards, injuries, occupational illnesses, and property damage to the appropriate supervisor.
• Provide courteous customer service, respond to requests or refer guests to the appropriate department, and check for satisfaction with service.
• Use required safety equipment and follow safe work procedures and applicable fire, safety, security, EEO, and anti-harassment standards.
• Move furniture, supplies, and equipment; make adjustments and minor repairs to frequently used industrial equipment.
• Remain in the assigned work area during normal working hours and work independently in accordance with lodging policies and procedures.
• Operate company vehicles to travel between workplaces.
• Perform other related duties as assigned.

Benefits

• Stability of Federal Civilian Service
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
• Access to a range of federal employee benefits for eligible employees and their families

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed