Housekeeper

Constellis•Moyock, NC

About The Position

The Housekeeper is a first point of contact for guests and is responsible for maintaining hotel sanitation, cleanliness, and safety. The role includes cleaning assigned guest rooms and common areas to established standards, replenishing supplies, and carrying out housekeeping tasks safely and efficiently. The Housekeeper also assists guests and coworkers, responds to guest concerns, maintains confidentiality, and follows hotel, department, management, and brand policies and procedures.

Requirements

High school diploma or equivalent.
Ability to lift up to 50 pounds.
Ability to stand for long periods of time.
Ability to pass a pre-employment (post-offer) company or facility background check and drug screening, as well as any other screenings required by Constellis Advisors and Training.

Responsibilities

Wear the proper uniform, including closed-toe, flat shoes.
Maintain positive guest relations and work to resolve guest complaints to ensure guest satisfaction.
Communicate effectively with guests and team members.
Maintain knowledge of hotel features and services, operating hours, room rates, packages and promotions, daily occupancy, expected arrivals and departures, and scheduled group activities.
Know local attractions and activities to answer guest inquiries accurately.
Know the correct maintenance and use of equipment, and use equipment only as intended.
Use chemicals in accordance with OSHA regulations and hotel requirements.
Complete the daily report as instructed by the supervisor.
With instruction, clean a standard guest room within 30 minutes while meeting hotel cleaning standards.
Make beds daily with clean linens.
Vacuum and spot-clean carpets daily.
Turn in lost-and-found items to the supervisor immediately.
Keep housekeeping carts stocked, clean, and orderly.
Stock the linen room with supplies and empty linen from housekeeping carts.
Sweep and mop lobby areas and clean the outside bathroom daily.
Dust hallway light fixtures.
Remove dirty linen from laundry chutes and hallways.
Assist coworkers and guests as needed.
Notify the supervisor of guest complaints or comments.
Maintain guest confidentiality.
Assist with emergencies to protect guests and associates, preserve the building and its systems, and help return the building to normal operating status as quickly and responsibly as possible.
Follow department, Commonwealth Lodging Management, hotel, and brand policies and procedures.
Perform other duties as assigned.