Housekeeper

MCR Hotels•Kansas City, KS

72d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. This role is crucial for maintaining the MCR standard of providing clean, friendly, well-organized, and safe hotels for guests. The position involves a "can-do" attitude, a willingness to learn, and the ability to follow established guidelines and procedures. The Housekeeper must be able to handle pace and pressure, be effective in listening and resolving concerns, and possess strong communication and hospitality skills. An age requirement of 18 years or older is necessary, along with a willingness to work a varied schedule including evenings, nights, weekends, and holidays. Punctuality and adherence to clock-in/out procedures for shifts and breaks are mandatory.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
Never work while off the clock.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Kneeling: Bending legs at knee to come to rest on one or both knees.
Crawling: Moving about on hands and knees or hands and feet.
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all features of the hotel facility and amenities.
Be aware of and support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile, by name if possible, while cleaning.
Complete all operational checklists accurately and at the designated times.
Ensure handover reports are accurate and on time for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Work together to create a welcoming environment for guests and an effective, positive workplace.
Complete all pre-cleaning duties including stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, and folding/assisting with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the required number of guest rooms as assigned per shift.
Perform additional cleaning projects as assigned by direct supervisor in storage rooms, public spaces, guest laundry, and room deep cleaning activities.
Ensure all front and back of house areas are well-organized and clean.