Housekeeper

MCR Hotels•Tulsa, OK

6d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the number of guest rooms assigned for each shift and complete additional cleaning projects in storage rooms, public spaces, guest laundry, and rooms as directed by the direct supervisor. All front- and back-of-house areas are expected to remain clean, organized, and safe. The role follows MCR’s universal standards for cleanliness, friendliness, guest satisfaction, product consistency, quality, and teamwork. Team members greet guests warmly, support guest satisfaction, respond to challenging situations with hospitality and urgency, follow operational checklists and handover procedures, maintain an approved uniform and professional grooming, and communicate and collaborate effectively. Team members may be expected to help clean guest rooms and public spaces as needed. The position requires working a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel needs. The employee must arrive and clock in on time, follow scheduled break procedures, and provide notice when calling out. Physical demands include stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying items such as linens, trash, or vacuums. Other job-related duties may be assigned.

Requirements

Must be 18 years of age or older.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time, follow scheduled clock-in and clock-out procedures, and provide sufficient notice when calling out.
Must be able to perform the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting or carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly upon arrival and throughout their stay, using their names when possible.
Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain appropriate grooming.
Prepare and stock the assigned work cart and attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms as assigned by the direct supervisor.
Communicate clearly, honestly, and professionally and collaborate with team members.
Arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
Clock in and out for breaks at the designated times and provide sufficient notice when calling out for a scheduled shift.