Housekeeper Supervisor - Full Time - Crowne Plaza Crystal City ($19.50 - $21/hr)

B.F. Saul Company Hospitality Group•Arlington, VA

4d•$20 - $21•Onsite

About The Position

B. F. Saul Company Hospitality Group, a subsidiary of the largest private real estate company in the Washington, D.C. area with over 130 years of operation, manages a portfolio of more than 20 business-class hotels. The Hospitality Group operates properties under top brands such as Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, alongside The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are managed by a team of over 1,000 hospitality professionals. This role is a full-time position with a pay rate of $19.50 - $21 per hour.

Requirements

High school diploma or GED preferred.
Minimum 1 year housekeeping experience preferred.
Must be detail oriented.
Have ability to communicate well with all levels within and outside the organization.
Be able to problem-solve with team members and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift.
Significant bending required.

Nice To Haves

Bi-lingual ability preferred.

Responsibilities

Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, and recording housekeeping actions in all areas of the hotel.
Timely respond to guest concerns or requests in a courteous and friendly manner, focusing on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state, and federal regulations.
Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.
Assist with coaching and development of all team members.
Assist with required training for department team members and ensuring training records are maintained.
Analyzes quality issues, identifies training needs, and ensures implementation to improve results.
Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.
Promotes collaboration and a positive, professional work environment.
Attends all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Uses expertise to advise and implement changes to housekeeping operations as needed.
Assist with housekeeping/laundry initiatives and meeting productivity standards at the hotel level.