Housekeeper, Lead

Churchill Downs Incorporated•Oak Grove, KY

23h•Onsite

About The Position

The Housekeeper Lead is responsible for assisting in all aspects related to hotel housekeeping and the laundry room. The Housekeeping Lead assists the Hotel Manager, Assistant Manager and Housekeeping Supervisor in day-to-day supervision of the hourly team members as well as training all new team members.

Requirements

Ability to maintain high energy level in a fast-paced environment and manage multiple tasks simultaneously
Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Available to work when needed, including weekends, holidays, and nights.
Works on the floor 90% of the time with a “hands-on” mentality for guest service.
Self-motivated with attention to detail
High School Diploma or equivalent required.
Knowledge of principles and processes for providing customer service.
Able to obtain and maintain a valid Kentucky gaming/racing license

Responsibilities

Coordinates all daily activities and plans for sufficient staffing to clean guest rooms and the laundry area
Creates room assignments for guest room attendants if required
Responsible for daily inspections of rooms if required
Inspects hotel public areas daily to ensure quality assurance
Assist with monthly inventory
Inform Housekeeping Supervisor and/or Hotel Assistant Manager of needed supplies
Ensures completion of inspection sheets for all checkouts
Handles all inquiries regarding Lost and Found
Helps to ensure that procedures established by the hotel are followed and reports deviations to procedures/protocol to the supervisor
Assist in the direct training of new hires
Report room discrepancies to Front Desk
Performs any other duties as assigned
Other duties as assigned.