Hotel Oregon Front Desk - Housekeeper

McMenamins • McMinnville, OR

10d • Onsite

About The Position

McMenamins Hotel Oregon is hiring a Part-Time Housekeeper / Hotel Front Desk Agent. McMenamins is a family-owned company operating in Oregon and Washington, offering handcrafted beverages and pub fare across various locations, including historic hotels. We value community, art, history, music, food, drink, and fun, with opportunities for both seasonal and long-term careers. We are committed to Diversity, Equity, and Inclusion. This dual role combines the responsibilities of maintaining hotel rooms to ensure guest comfort and satisfaction with the duties of the front desk, which serves as the primary point of contact for guests. The position requires excellent customer service, mental agility, and the ability to multitask in a fast-paced environment, working both independently and as part of a team.

Requirements

• Must be 18+ years old.
• Must obtain and maintain a current OLCC permit.
• Flexible schedule including days, evenings, weekends, and holidays.
• Enjoy working in a busy customer service-oriented environment.
• Ability to work well independently and as a member of a team.
• Mental agility and the ability to effectively multi-task in a fast-paced and deadline-oriented environment.

Nice To Haves

• Previous related hotel or customer service experience.
• Some accounting skills and cash handling experience is preferred.
• Experience with high volume phone lines preferred.

Responsibilities

• Daily preparation of hotel rooms, including changing linens and cleaning toilets, sinks, and showers.
• Upkeep of linen closets and cleaning of floors.
• Assisting maintenance (janitorial) staff when needed.
• Providing support to the front desk as needed.
• Assisting guests with requests such as obtaining ironing boards or cribs.
• Answering guest questions.
• Ensuring guest rooms are clean and pleasant.
• Being responsible and accountable for finished rooms and cleaning projects.
• Providing excellent customer service to hotel guests and customers.
• Attending to the reservation and occupancy needs of the guest.
• Checking hotel guests in and out of hotel rooms.
• Taking reservations in person, by email, or by phone.
• Handling money.
• Signing in and out property keys, pagers, and phones.
• Assisting with guest requests.
• Answering and directing phone calls.
• Informing guests of property and area attractions.
• Ensuring the satisfaction of all guests.
• Keeping abreast of all events on property.
• Acting as a receptionist for all departments.
• Knowledge of emergency procedures.

Benefits

• $45 hotel rooms
• 40% off bottles of wine
• Access to concerts
• Happy Hour beverage pricing all day
• 40% off McMenamins apparel & spa services
• Shift food credits
• Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
• 401(K) plan with employer contribution to eligible employees
• Paid Time Off (PTO)
• Opportunities to work at other locations like our winery or concerts
• Belief in a work-life balance
• Positive work environment
• Multiple career path opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed