Household Manager

Concentric • San Francisco, CA

4h • $160,000 - $175,000 • Onsite

About The Position

Concentric is seeking a Household Manager to join their embedded team with a client in San Francisco. This is a full-time position, Monday through Friday, with hours based upon position needs. Evening and weekend work may be required as job duties demand. The Household Manager is an experienced personal service professional overseeing all operational, maintenance, and administrative functions across the Family's private properties and residences in Pacific Heights, Sausalito, and Nicasio. This role serves as the primary on-site liaison for vendors and contractors, directs the housekeeper and gardeners, and manages household errands and day-to-day operations, all with the highest standards of care, discretion, and professionalism in support of the Family's needs.

Requirements

• Minimum of 5 years of experience in hospitality, private service, or a related field, ideally within an ultra-high-net-worth or luxury environment
• This position requires up to 10% travel to support the Family across multiple properties; advance notice of travel needs may not always be available
• Must be able to legally work in the country where this position is located without visa sponsorship
• Extensive experience providing white-glove, personalized service within an ultra-high-net-worth private household setting
• Unwavering discretion and sound judgment when handling sensitive family, property, and financial information
• Exceptional professionalism, polish, and interpersonal skills when interacting with the Family, guests, vendors, and staff
• Proven reliability and a proactive, anticipatory approach to meeting the Family's needs
• Strong vendor and staff management skills, with the ability to direct household personnel (housekeeper, gardeners) and hold outside vendors accountable to high standards
• Excellent organizational skills and the ability to manage multiple properties and priorities simultaneously
• Must have a personal car available for possible use.

Responsibilities

• Identifying and troubleshooting maintenance issues.
• Sourcing, coordinating, and scheduling all outsourced vendors to repair maintenance, facilities, and grounds issues.
• Ensuring routine preventive maintenance, repairs, and occasional renovation projects are completed.
• Liaising with shared property maintenance staff and outside vendors as requested.
• Supporting the Family with construction oversight, protocols, and punch lists as requested.
• Working closely with vendors, designers, general contractors, etc., to keep the Family and Family business office abreast of project progress.
• Building on and refining current documentation systems, including building access, maintenance logs, warranties, inventories, and property operation and maintenance manuals.
• Developing and maintaining emergency preparedness procedures, as requested, including supplies and physical safety protocols to protect occupants and assets.
• Transporting the principals and family as needed/directed.
• Exercising the family’s pets as needed.
• Taking pets to the groomer and veterinarian as directed.
• Coordinating vendors and service providers to ensure AV/IT and utility systems are consistently in proper working order.
• Troubleshooting and resolving connectivity issues, etc.
• Coordinating all administration, licensing and registrations, insurance, routine and seasonal maintenance, inspections, detailing, and fueling for all vehicles.
• Representing the Family professionally with neighbors, city officials, and/or others as required, and escalating concerns as appropriate.
• Supervising local household and property maintenance activities.
• Facilitating efficiency, maximizing performance, providing feedback, and ensuring vendor consensus on deliverables and deadlines.
• Working collaboratively to support the Family's goals and expectations.
• Coordinating site access in accordance with established security protocols.

Benefits

• Concentric covers 100% of the premium on the PPO medical plan for employee and dependent coverage.
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401k including employer match & immediate vesting
• Paid leave (vacation, sick)
• Employee Assistance Program for personal needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed