House Supervisor

Kaweah Delta Health Care District•Visalia, CA

About The Position

The House Supervisor is responsible for hospital-wide operational throughput oversight and management of staffing and support resources. The role provides frontline leadership for operational and financial management, as well as public and internal staff relations, in support of program leadership and/or executive staff. The position is in Clinical Operations – Administration and works a 12-hour night shift. The House Supervisor supports quality patient care and service by coordinating staffing and resources with patient needs, monitoring care, coaching staff, responding to operational issues, and communicating with patients, physicians, staff, and leaders. The role also promotes ethical, confidential, nondiscriminatory, patient-centered care and ensures services are appropriate to the population served.

Requirements

Current California RN license.
BLS certification.
Complete Kaweah Health-approved crisis intervention training within 60 days of hire or transfer.
Expert clinical skills.
Excellent oral and written communication skills.
Critical thinking, creative thinking, and strong problem-solving skills.
Knowledge of Joint Commission standards, California's Nursing Practice Act, applicable sections of Title 22 and 17, applicable federal guidelines and regulations including HIPPA, policies and procedures for supervised areas, outside sources of information and needed services, and national standards for supervised areas.
Knowledge of staff competencies, staffing plans, patient classification tools, utilization and case management principles, and Title 22 requirements related to patient classification and patient/staff ratios.

Nice To Haves

BSN or MSN.
Supervisory experience.
ACLS certification.

Responsibilities

Provide hospital-wide operational throughput oversight and manage staffing and support resources.
Provide frontline leadership for operational and financial management and public and internal staff relations in support of program leadership and/or executive staff.
Apply applicable Joint Commission standards, California's Nursing Practice Act, relevant Title 22 and Title 17 requirements, federal guidelines and regulations, organizational policies and procedures, and national standards.
Participate in developing patient care policies, procedures, protocols, and standards using Kaweah Health processes and formats.
Hold staff accountable to nursing practice and patient care standards; coach and develop staff to improve care; and report relevant matters to the unit manager.
Investigate patient care errors and issues, develop and carry out response plans, and provide feedback to appropriate leaders; use the NOE process to identify unusual occurrences and report sentinel events immediately.
Contribute to continuous improvement of patient care and service, assess and improve staff performance, use patient satisfaction data, and identify improvement activities across disciplines and departments.
Confirm staff competencies before patient placement and use HR policies and procedures to ensure employment standards are met.
Organize patient care and services in collaboration with Directors and Nurse Managers, aligning care with organizational and unit plans, available staff, and patient needs.
Respond to staffing shortages by maximizing resources and helping staff prioritize care; reduce staffing when census dictates.
Coordinate timely care across services and sites, monitor patients through rounds and feedback, and respond to the needs and preferences of medical care providers.
Use organizational and Medical Staff chains of command; identify performance or education issues and promptly communicate concerns to the appropriate Nurse Manager.
Assess float staff and determine minimum competencies for staff assigned to different areas.
Use staffing plans and patient classification tools to allocate staff appropriately, meet patient care needs, and align staffing with standards and budgeted resources; observe Title 22 requirements concerning patient classification and patient/staff ratios.
Encourage continuing education and in-service development; coach staff involved in care errors or problems and follow through with counseling or discipline when necessary.
Seek and listen to feedback from patients, physicians, staff, and other departments; communicate and cooperate with patient care leaders, Nurse Managers, Directors, and Staffing Facilitators to coordinate care and staffing.
Participate in assigned meetings and projects, respond promptly to communications, use email responsibly, foster participation in decision-making, and promote productive relationships with Medical Staff.
Make ethical decisions and actions on behalf of patients, residents, and staff; maintain patient confidentiality within legal and regulatory parameters.
Act as a patient advocate and coach or mentor staff in patient advocacy; model nonjudgmental, nondiscriminatory care that preserves patient autonomy, dignity, and rights.
Provide care and services appropriate to the population served, considering patient and family cultural, linguistic, spiritual, gender, and age-specific needs and communicating as reflected in the Plan for Provision of Care.