House Supervisor - Nights/ 7p-7a

Advocate Health • Chicago, IL

22h • $41 - $62

About The Position

The House Supervisor coordinates hospital operations and staffing to support safe, efficient patient throughput and distribution of staffing resources. In collaboration with unit-based charge nurses and the Patient Command Center, the supervisor monitors operational efficiency, labor utilization, productivity measures, staffing and census fluctuations, and compliance with staffing targets. The position makes staffing recommendations and assignments consistent with staff competency, state law, hospital policy, and regulatory requirements, and updates the AdvocateWorks schedule as needed. The supervisor participates in safety and capacity huddles, assesses customer needs, responds to concerns and complaints, and supports quality improvement and customer service efforts.

During the absence of administrative personnel, the House Supervisor maintains ongoing hospital operations. Duties include responding to hospital-wide emergencies in accordance with FEMA guidelines, mobilizing resources as part of the incident command team, communicating significant concerns to appropriate personnel and executive leadership, supporting service recovery, facilitating drug and alcohol testing for cause, and serving as a resource to staff for clinical issues and chain-of-command concerns. The role also supports regulatory and safety compliance, handles issues involving protective custody and unobtainable consents, and may interact with the media according to hospital policy.

The House Supervisor supports team member engagement and development by providing input to managers about learning needs, mentoring staff and future leaders, delegating developmental work opportunities, recognizing accomplishments, and contributing to meetings, committees, projects, and a culture of safety. The role requires strong clinical judgment, problem-solving, communication, and customer-service skills, along with flexibility in a changing, fast-paced environment. The position is part time, scheduled for two 12-hour night shifts per week, 7 p.m. to 7 a.m.

Requirements

• Registered Nurse (RN) licensure.
• Specialty certification as required by the hospital.
• Bachelor of Science in Nursing (BSN).
• At least four years of inpatient or acute-care nursing experience.
• Previous charge nurse or leadership experience.
• Strong clinical skills.
• Problem-solving and analytical ability.
• Exceptional communication skills.
• High level of customer-service skills.
• Ability to use critical thinking for timely decision-making.
• Resiliency and flexibility in a changing environment.
• Ability to collaborate with internal and external customers.
• Commitment to patient safety, patient care, and outcomes.
• Ability to prioritize independently and respond to multiple simultaneous requests.
• Ability to work in a fast-paced environment with time constraints and in difficult situations.
• Ability to lift up to 35 pounds without assistance; for patient lifts over 35 pounds or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.

Nice To Haves

• Board certification is strongly encouraged within two years.

Responsibilities

• Coordinate staffing with the Patient Command Center to facilitate safe and efficient patient throughput and distribution of staffing resources.
• Oversee operational efficiency and labor-resource utilization on the assigned shift in collaboration with unit-based charge nurses, supporting HPPD and LCE targets.
• Participate in daily safety and capacity huddles.
• Make staffing recommendations and assignments based on competency levels, state law, hospital policy, and regulatory requirements.
• Assess customer needs through rounding and ongoing feedback, and recommend service improvements.
• Work with teams to develop, implement, and track quality-improvement activities and regulatory and key-result-area goals.
• Use productivity measures, monitoring, data reports, technology, and assessment tools to evaluate work-hour and labor-cost efficiency.
• Gather and respond to staffing needs as staffing levels and census fluctuate, updating the AdvocateWorks schedule as necessary.
• Coordinate with outside agencies regarding agency staffing resources as needed.
• Address conflicts among patients, families, and health care providers; respond to patient and family needs during stress or crisis; and provide support and service recovery.
• Respond to patient, customer, and associate complaints in a timely manner, review satisfaction results, set improvement targets, and implement action plans.
• Hold associates accountable for customer-service standards.
• Maintain hospital operations during the absence of administrative personnel.
• Initiate and respond to hospital-wide emergencies, mobilize resources and personnel, and participate as a member of the incident command team in accordance with FEMA guidelines.
• Communicate significant concerns to appropriate personnel, including the administrator on call and executive leadership.
• Evaluate patient conditions when requested, help staff problem-solve clinical issues, and support the chain of command in the absence of nursing unit leadership.
• Facilitate drug and alcohol testing for cause according to hospital policy.
• Ensure compliance with regulatory and safety standards and HIPAA guidelines; interact with the media regarding newsworthy hospital incidents according to policy.
• Act as the primary contact for issues involving protective custody and unobtainable consents, and perform uncommon administrative duties as needed.
• Make unit rounds and obtain updates on patient conditions from nursing staff.
• Implement and evaluate standards of practice and support the development of standards, policies, procedures, and protocols that comply with regulatory requirements.
• Benchmark with other organizations to identify best practices and develop action plans.
• Provide managers and practice leaders with input on team member learning and development needs; mentor new staff and help identify future leaders.
• Evaluate registry associates and provide feedback to managers; use associates’ skills to enhance team performance.
• Delegate work-experience opportunities to develop associates’ skills and provide counseling and direction regarding professional and unit practice.
• Serve as a resource for staff with patient-care problems, help define approaches, obtain expert assistance when needed, and address unsatisfactory standards of care with staff and appropriate managers.
• Recognize associate accomplishments, encourage idea generation and implementation, and contribute to team engagement and a culture of safety.
• Pursue personal improvement and leadership development, including participation in committees and projects and attendance at conferences.
• Demonstrate age-appropriate behaviors and promote improved methods for the hospital’s clinical operations.

Benefits

• Paid Time Off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay such as shift and on-call pay, based on the teammate’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level