House Supervisor - Acute Care - Part Time - Nights

Nebraska Methodist Hospital•Fremont, NE

12d•Onsite

About The Position

Nebraska Methodist Health System is seeking a House Supervisor for Acute Care. This role involves supervising the activities of the organization in the absence of the Executive Team, Directors, and Managers. The House Supervisor participates in the management of Acute Nursing Departments and serves as a resource person for all departments in the organization in the absence of their leaders, acting on behalf of the Executive Team when they are unavailable. The position is part-time, nights, with a work schedule of 7:00 p.m. to 7:00 a.m., working 1 to 2 shifts per week with every third weekend and holiday scheduled rotation. Nebraska Methodist Health System offers competitive pay, excellent benefits, and a great work environment where all employees are valued, fostering a culture of exceptional care and making a real difference in the communities served.

Requirements

Graduation from an accredited school or college of nursing required.
Three to five years clinical nursing experience in a hospital setting required.
Requires knowledge, ability and judgement necessary to perform within the guidelines of the patient's plan of care, hospital policy and the Nebraska Nurse Practice Act.
Experience in assessing patients in order to plan, intervene and evaluate care; apply scientific and technical knowledge required; use a variety of equipment and make decisions utilizing critical thinking skills required.
Current valid Registered Nurse (RN) license, valid compact multistate license, or a temporary permit while awaiting licensure required.
Current American Heart Association Advanced Cardio Life Support (ACLS) required.
Current American Heart Association Pediatric Advanced Life Support (PALS) required.
Interpersonal skills and problem solving skills necessary to interact with patients, families, physicians and staff.
Customer service skills: active listening, critical thinking, decisive judgement, strong communication and leadership abilities.
Ability to work independently.
Strong leadership and teaching skills.
Highly organized.
Financial savvy to understand the impact of staffing decisions.

Nice To Haves

Bachelor's degree e.g., Bachelor of Arts (BA), Bachelor of Science (BS), Bachelor of Science in Nursing (BSN), Bachelor of Social Work (BSW) in nursing or management preferred.
Previous managerial experience in clinical nursing in an acute hospital preferred.
Basic knowledge of main functional areas within hospital environment preferred.
Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.
Specialty certification in a Nursing area, i.e. Med-Surg, Critical Care preferred.

Responsibilities

Supervises service delivery to ensure a high level of customer satisfaction.
Enforces high standards of quality customer service.
Recognizes opportunities for service improvements - coaches' staff and/or communicates to department leaders as appropriate.
Practices service recovery as needed.
Consistently conveys that customers are our highest priority.
Respects customer needs and expectations and lets customers know if their expectations cannot be met.
Follows standards of behavior in providing customer service and communicating with others.
Refrains from complaining about (or speaking negatively about) customer behavior or expectations.
Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same.
Manages up other team members, departments, and leaders.
Achieves these outcomes by ensuring that customer needs and deadlines are realistic and that they are met.
Publicly recognizes those who deliver excellent customer service.
Handles sensitive or difficult issues with grace and confidence.
Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved.
Remains clear-headed and focused and inspires others to do the same.
Remains objective in the face of strong emotions.
Can acknowledge strong emotions without being unduly influenced by their intensity.
Addresses complaints and problems quickly and effectively, keeps all parties informed of the status of any negotiations required, encourages employees to report problems or concerns and negotiates outcomes that are viewed as fair and even-handed.
Supervises operations to provide/support quality patient care.
Enforces policies, rules, regulations.
Supervises quality, safety of patient care.
Recognizes opportunities for process improvement and participates in identifying problems and planning solutions.
Proactively assess the need for process improvement in regard to patient and/or customer outcomes.
Takes personal responsibility for maintaining and upgrading own knowledge, skills and abilities to ensure that service delivery is safe, efficient and effective.
Strives to stay abreast of new approaches to their role in healthcare.
Demonstrates full commitment to quality improvement initiatives by taking an active role, being a positive role model and by encouraging other to be equally committed and accountable.
Is proactive in calling attention to service delivery deficiencies or opportunities and offers concrete suggestions for improving processes and system that affect quality of care and productivity.
Proactively assesses the need for change.
Ensures that appropriate resources are available to facilitate changes, consider factors that will support or hinder change initiatives, enthusiastically promote change in terms of the expected benefits, as well as remove or lower the impact of potential obstacles.
Enthusiastically promote change and remove or lower the impact of obstacles and/or use informal influence to remove or lower obstacles.
Possesses sufficient job skills and knowledge to perform the job in a safe and competent manner.
Demonstrates the essential skills related to the use of all equipment connected to job responsibilities.
Is able to demonstrate skills and knowledge in day-to-day situations.
Displays an appropriate level of concern for various safety factors when using equipment.
Demonstrates the willingness and ability to train or coach others in the technical arena when needed.
Actively, compassionately, safely, and effectively apply your patient care knowledge to assess, treat, educate, care for, and/or discharge patients within your scope of practice.
Report changes to appropriate individuals and update other staff or team members of patient status and condition as needed in a timely manner.
Accurately document care provided.
Include patient family members in communication and education as needed while maintaining the privacy and confidentiality of a patient’s records and private information.
Addresses employee relations issues and reports to department leadership.
Participates in training and orientation.
Responsible for communication with staff and physicians.
Informs staff of pertinent information to help ensure effective organization communications.
Communicates effectively at all levels.
Ensures that performance appraisals are fair, objective and timely, as measured by completion on or before the due dates.
When rating performance, considers each employees role and experience along with any circumstances that affected performance.
Rates on the basis of fair and realistic expectations regarding both results expected and competencies demonstrated.
Understands the competencies required by those being assessed and can describe gaps in clear and effective manner.
Ensures that feedback is ongoing and that appraisal documentation is submitted for review for review on time.
Takes action to ensure that employees fully understand their roles, responsibilities and performance standards/expectation and provides ongoing feedback and support as employees strive to achieve expectations.
Engages in two-way conversations, through rounding, coaching, and counseling throughout the year that ensure an up-to-date understanding of expectations, performance gaps and action required to close any gaps and share this information with the employee, or where appropriate, with the employee's direct supervisor.
Recognizes and rewards team members, coworkers and other staff in a manner that demonstrates appreciation, fairness and a desire to fit the reward to the identified person.
When possible, customizes rewards and recognition to fit the needs of the person being recognized.
Does not assume that a particular reward or effort to recognize someone will have the same effect for everyone.
Uses both public and private (one-on-one) praise and recognition.
Uses sound judgment on when to reward employees so that this is neither a rare event nor done so often that it diminishes the meaning and impact.
Ensure that staff members get a sufficient amount of orientation, training and developmental opportunities to maximize their chances of being successful in their assignments.
Views training and development as an investment in employees and uses mentoring, cross-functional assignments, job rotation or other on-the-job learning opportunities to enhance the depth and breadth of skills and experience.
Also encourages self development activities.
Displays awareness of financial performance and contributes to an efficient, cost-effective organization.
Controls costs within span of control.
Manages staffing with full awareness of financial and productivity impact.
Meets or exceeds productivity standards that have been established for his or her organizational level or position.
Has successfully combined skills, ability and effort levels to ensure that expectations related to results/output are achieved.
Gets the most out of facilities, equipment, materials, supplies and resource budgets.
Ensures that financial and material resources are used effectively and efficiently and that appropriate steps are taken to minimize theft, damage or equipment breakdown.
Ensures that recommended system checks, service and maintenance are performed on time.
Works with facilities, purchasing, bio-med and other internal departments before seeking external services.
Obtains multiple quotes, reviews alternate options and/or negotiates for reduced prices prior to settling on one vendor, piece of equipment, price, etc.
Leverages all resources to maximize utility and return on investment (ROI).