House Person

SINA18 LLC•Sandston, VA

1d•Onsite

About The Position

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it. Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction. Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Perform quality assurance (QA) requirements for department.

Requirements

Prompt and regular attendance.
Work flexible hours and/or overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings, i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
Complete “Service Fanatic” training within required time frame.
Practice safety standards at all times.
Immediately report any suspicious activities by guests or others.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.
High School diploma or GED preferred.
No previous experience required, but preferred.
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.
Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
Flexibility to adjust work priorities as necessary.

Nice To Haves

No previous experience required, but preferred.

Responsibilities

Remove laundry from rooms and/or chutes.
Separate laundry and identify items requiring pre-spotting treatment.
Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
Advise management when supplies need to be replenished.
Responsible for keeping laundry room and equipment clean and working in a safe manner.
Restock linen on floors as necessary.
Clean and maintain common areas, i.e., elevators, guest laundry, stock and store-rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.
Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
Maintain work areas in a clean and orderly manner.
Restock supplies in all common areas.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Proper administration of key control.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
May be asked to operate a motor vehicle in the course of running errands for the hotel.
Perform other duties as required.