House Person

Algonquin Resort•Burlington, ON

2d•Onsite

About The Position

InnVest is the largest independent owner and operator of hotels in Canada, with over 100 hotels representing 18 internationally recognized brands. Our portfolio is geographically and experientially diverse, ranging from roadside inns to luxury urban properties. At InnVest, our mission is to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest offers unparalleled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

Requirements

Considerable amount of walking
Lifting
Pulling
Pushing
Operate cleaning equipment
Reaching heights of approximately 6 ft and depths of 2-½ -3 ft.
Exposure to heat, steam, smoke, cold.
Must have high level of mobility/flexibility in space provided.
Ability to lift and carry a weight of approximately 20 pounds.
Flexible and energetic with the ability to work under pressure during busy times.
Literacy skills – reading, writing, and oral.
Outstanding organizational, time management, and interpersonal skills.
Work well independently and in a team environment with minimum supervision.
Self-motivated, honest, creative, capable of working in a team environment.
Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays.

Responsibilities

Perform thorough and complete cleaning of all guest floors, public washrooms, elevators, stairwells, and interior/exterior public areas, including fitness rooms/showers, according to the hotel's efficiency standards.
Conduct carpet shampooing and deep cleaning.
Ensure security standards are practiced to protect guest and employee privacy and belongings.
Follow hotel policies regarding key control and the security of hotel property, including linens, supply carts, vacuums, and storage rooms.
Meet and exceed guest and co-worker expectations by providing exemplary service and teamwork.
Ensure all guests receive prompt attention, providing value-added service by doing whatever is reasonable and possible to exceed guest expectations.
Assist with inventories and help prevent waste and misuse of guest and cleaning supplies and equipment.
Assist room attendants to ensure smooth operations by promptly removing all garbage, soiled linen, and dirty food trays from corridors.
Adhere to all hotel policies and procedures, and follow procedures listed in shift checklists.
Clean corridors and vents.
Strip rooms.
Wash floors and windows.
Respond to Front Desk calls, assisting with room checks, luggage delivery, and guest special requests.
Communicate with the Manager on Duty (MOD) and co-workers regarding product/service deficiencies, equipment, and safety problems.
Maintain pool and fitness room supplies of towels.