House Person - Housekeeping

Peregrine Hospitality•Pismo Beach, CA

4d•$19•Onsite

About The Position

Vespera Resort on Pismo Beach is the premier luxury resort on the central coast, offering an authentically local experience and engaging service. Our culture is driven by our care for our guests and associates alike. Our mission is to create a genuine guest experience that is unrivaled and effortless. Vespera Pismo Beach offers competitive pay and a very complete benefits package.

Requirements

Understand the mission, vision, and goals of the hotel.
Must be able to prioritize and work efficiently with limited supervision.
Must be detail-oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
Requires effective communication skills.
Must have the ability to bend, squat and lift up to 100 lbs. on a regular and continuing basis.
Must be able to bend, stoop, squat, and stretch to fulfill painting and engineering tasks.
Safety requirements of PPE as needed for the duty assigned and with the use of required tools and equipment.

Responsibilities

Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Effectively listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Cross-train in other hotel related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all time.
Practice safe work habits to ensure safety to guests, fellow employees and self.
Handle items for "Lost and Found" according to the hotel standards.
At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
Report maintenance issues to Housekeeping Supervisor/Manager.
Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
Pick up any Room Attendant's dirty linen or trash as needed.
Before leaving the section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
Vacuum guest corridors.
Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.).
Deliver any clean linen to assigned sections, if applicable.
Maintain cleanliness and organization of the Housekeeping Office, linen rooms, storage closets, and stairwells.
Ensure overall guest satisfaction.