Part Time House Manager

Berklee College of Music•Boston, MA

3d•Hybrid

About The Position

Berklee is a global community of artists, educators, and creative entrepreneurs. As the world’s leading institution for music, dance, and theater, Berklee empowers inspired individuals to connect, innovate, and excel. Every team member plays a vital part in this student-centered, mission-driven work, fostering an environment where creativity, artistic expression, and cultural diversity thrive. The Concert Operations team is seeking a collaborative Part Time House Manager (17.5 hours/week). Reporting to the Associate Director of Front of House Operations, this hybrid role splits time between remote administrative planning (40%) and lively on-site event execution (60%). It is the perfect opportunity for an organized theater professional who loves live performances and thrives in a student-centered environment.

Requirements

Three to five years of experience in a guest experience or front-of-house role within a performing arts or theater environment, including some supervisory experience.
Excellent interpersonal and communication skills, with a high level of diplomacy when interacting with touring personnel, promoters, and the public.
Outstanding organizational skills and the ability to remain calm, focused, and solution-oriented under pressure.
Tech-savviness, with proficiency in Google Suite/Microsoft Office and a strong interest in learning event systems (such as Smartsheet, Etix, FileMaker, or When-to-Work).
Absolute flexibility to work a seasonal schedule consisting of nights, weekends, and holidays dictated by the college’s exciting academic performance calendar.

Responsibilities

Act as the primary point of contact during assigned events, managing crowd control, troubleshooting patron requests, and serving as the direct liaison for production teams, artists, and security.
Build detailed show info sheets, manage ticketing scanners, coordinate student usher event schedules, and evaluate front-of-house procedures to suggest creative process improvements.
Supervise and guide the student usher staff on a per-show basis, fostering a supportive, inclusive, and professional growth environment for student workers.
Coordinate venue accessibility layouts for patrons, ensure compliance with ADA standards, manage facility safety regulations, and safely secure facilities before and after events.