House Manger - Sober Living Recovery Housing

Dwell Recovery • New York, NY

11d • $60,000 - $70,000 • Onsite

About The Position

dWELL Recovery is seeking a dedicated and experienced House Manager to join our team and help build a high-quality, compassionate recovery housing program. This role is a cornerstone of our model, serving as the primary liaison between residents, families, staff, and the clinical team. The ideal candidate is a calm, organized, and empathetic professional who excels at providing structure, coordination, and relational support in a recovery-focused environment.

Requirements

• Bachelor’s or Master’s degree in a related field.
• Minimum 2 years of experience in behavioral health, addiction treatment, mental health, or a related field.
• Familiarity with trauma-informed care, family-systems approaches, and recovery-oriented service models.
• Strong written and verbal communication skills, with the ability to navigate sensitive conversations with professionalism and empathy.
• Demonstrated ability to manage multiple responsibilities while maintaining a high standard of care.
• Comfort working in a fast-paced, team-oriented environment.
• Valid driver’s license and ability to pass background checks.
• CPR/First Aid certification (or ability to obtain).

Responsibilities

• Oversee shift-based resident care duties, including Daily Reflections, wake-ups, evening and weekend programming, grocery shopping, and ADL support within resident apartments.
• Provide consistent, individualized case management throughout each resident’s stay and during transitions to aftercare.
• Meet weekly with residents to assess progress, address challenges, and support adherence to individualized skill-building goals.
• Coordinate all aspects of resident care to ensure alignment with clinical treatment plans and program expectations.
• Conduct regular phone check-ins with family members to provide updates and supportive guidance.
• Assist in supporting the clinical parent-coaching process.
• Maintain open, timely communication with team, clinical partners and treatment teams.
• Provide clear, accurate updates on resident progress and collaborate on treatment planning, transitions, and discharge strategies.
• Complete case management administrative tasks, including case notes, medication support, and weekly ADL checklists.
• Manage program administrative responsibilities such as shift reports, daily game plans, and general workflow support.
• Provide supervision, guidance, and support to Resident Advisors.
• Participate actively in staff meetings, leadership meetings, and organizational initiatives.
• Ensure the program is “tour-ready” at all times, presenting a clean, welcoming, and organized environment for visitors, prospective residents, and community partners.
• Oversee and manage supplies such as snacks, beverages, toiletries, cleaning products, and program materials, ensuring they are fully stocked and replenished as needed.
• Support the admissions process by ensuring all apartments met organizational standards and were properly reset for incoming residents.
• Communicate inventory needs proactively to Assistant Director of Operations ensuring timely ordering and restocking.
• Oversee and manage a system for tracking supply levels, anticipating shortages, and coordinating with staff to prevent interruptions in daily operations or resident programming.

Benefits

• Comprehensive medical, dental, vision
• 401K with up to 3% company match, fully vested after 3 years
• Flexible PTO
• Hands-on, creative, team-based work environment in the heart of New York City
• Close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team
• 12 weeks Paid Parental Leave following a full year of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level