House Manager - Transitional Housing - Part-Time
About The Position
Quest Community Development Corporation is a nonprofit organization dedicated to building strong communities and promoting social equity. They focus on community housing and development to create resilient, thriving neighborhoods, particularly in historically underserved areas of West Atlanta. The Resident House Manager is a vital part of the Supportive Services team, offering peer support and daily oversight to individuals in Quest's housing programs who are experiencing chronic homelessness. This is a live-on-site position, meaning the House Manager resides at the program residence, with housing included as part of the compensation. The role involves fostering a safe, supportive, and recovery-oriented environment to promote resident recovery, housing stability, and independent living. The House Manager acts as a positive role model, using their lived experience and recovery principles to encourage resident engagement in services, treatment, life skills, and community resources. They also reinforce program rules, promote community living, assist with daily operations, and collaborate with the team to help residents achieve long-term recovery and self-sufficiency.
Requirements
- Ability and willingness to reside on-site at the assigned program residence for the duration of employment in this role.
- Lived experience with recovery, homelessness, or housing instability that supports credible peer support is strongly valued.
- Ability to model recovery-oriented, person-centered practices and maintain appropriate professional boundaries within a shared living environment.
- Strong interpersonal and communication skills and the ability to interact professionally with residents, staff, and community partners.
- Ability to remain calm in crises, follow de-escalation procedures, and escalate concerns appropriately, including during evening and overnight hours.
- Basic documentation skills and the ability to maintain accurate, confidential records.
- Willingness to complete training in crisis response and de-escalation, peer support practices, confidentiality, and program procedures.
Nice To Haves
- High school diploma or equivalent preferred.
- Peer Support Specialist certification, or experience in peer support, recovery support, behavioral health, or substance use counseling, is a plus.
- Experience working with individuals experiencing chronic homelessness, housing instability, substance use challenges, or other barriers to housing stability preferred.
Responsibilities
- Serve as a positive role model for residents, using lived experience, recovery principles, and person-centered practices to build trusting relationships.
- Encourage resident engagement in supportive services, behavioral health treatment, life skills development, and community resources.
- Distribute recovery resources and support residents in working toward long-term recovery, self-sufficiency, and stable permanent housing.
- Provide daily oversight of the housing program, including conducting wellness checks, monitoring the residence's safety and condition, reinforcing program expectations, and promoting community living.
- Maintain an on-site presence consistent with the live-on-site requirement, report safety or maintenance concerns to the appropriate staff, and assist with daily residential operations.
- Support crisis de-escalation in accordance with program procedures and training, including responding to after-hours situations as an on-site presence.
- Recognize signs of distress or crisis, respond calmly and appropriately, and immediately escalate emergencies, safety concerns, or behavioral incidents to the Lead Certified Peer Support Specialist/Case Manager, Program Director, or emergency services as appropriate.
- Assist with resident orientation to the residence and program expectations.
- Facilitate house meetings and resident activities that promote a safe, supportive, and recovery-oriented community environment.
- Document resident interactions, wellness checks, incidents, and observations accurately and promptly, following established program procedures.
- Maintain appropriate confidentiality of resident information.
- Collaborate with the Supportive Services interdisciplinary team, including case management, peer support, property management, and community partners, to coordinate services and support residents in achieving their goals.
Benefits
- 60% Employer-paid Health
- Health Savings Account (HSA) / Healthcare Flexible Spending Account (FSA) / Dependent Care FSA
- 100% Employer-paid Life Insurance
- Long-Term Disability
- Voluntary Benefits: Vision / Dental / AFLAC – hospital, short-term disability, cancer, and accident insurance / 401(k)
- Personal Days (4) / Accrued PTO time
- Paid Christmas Week Vacation / Paid Holidays (11)
- Undergraduate and Graduate Educational Tuition Reimbursement
- Employer-provided on-site housing
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
