House Keeper

SINA18 LLC•Sandston, VA

8d•$14 - $15•Onsite

About The Position

The Housekeeping Attendant is responsible for thoroughly cleaning guest suites, replenishing guest amenities and linens, and cleaning and stocking attendant carts and linen and supply rooms in accordance with extended-stay standards. The role provides guest service, supports department quality assurance and daily workload completion, maintains security and key control, reports maintenance issues, and follows hotel and department policies and procedures. The position may also involve laundry duties, training new associates, attending mandatory training and meetings, and operating a motor vehicle for hotel errands when requested.

Requirements

High school diploma or GED preferred.
No prior experience is required; experience is preferred.
Ability to maintain confidentiality of business, financial, property, guest, and associate information.
Good interpersonal skills and the ability to interact courteously, tactfully, and patiently with associates, management, guests, vendors, suppliers, and the public.
Ability to communicate effectively.
Ability to work in a fast-paced, high-energy, demanding environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with associates at all levels.
Dedicated, hard-working, and self-motivated.
Practice safety standards at all times.
Skill in operating the listed tools and equipment.
Complete knowledge of the Emergency Equipment Manual, including utility and water shutoff equipment, the fire alarm system and panel, and emergency procedures.
Prompt and regular attendance.
Ability to work flexible hours and overtime as required, including shifts other than those preferred or normally worked, to accommodate changing business demands.
Ability to comply with hotel and department uniform, professional behavior, and appearance standards.
Frequently lift and/or move up to 30 pounds.
Ability to meet the physical demands of regularly standing, walking, reaching, and using hands to handle or feel objects, tools, or controls; occasional sitting; and talking and hearing.
Close vision and ability to adjust focus.
May be required to wear personal protective equipment while performing certain duties.

Nice To Haves

High school diploma or GED.
Previous experience.

Responsibilities

Provide exceptional customer service to hotel guests and help achieve team and brand goals.
Perform department quality assurance requirements.
Rotate linen changes according to the extended-stay schedule.
Clean assigned rooms, including floors, furniture, commodes, mirrors, windows, beds, linens, iron caddies, and irons.
Perform general cleaning in vanity areas and around coffee makers.
Maintain kitchen suites according to extended-stay standards.
Inspect and clean shower curtains as needed.
Replace linens and guest amenities as needed.
Clean and stock Suite Attendant carts and keep them presentable.
Report missing or damaged furniture and equipment to the Head Housekeeper and submit work orders.
Label and turn in lost-and-found articles.
Report guest-room maintenance problems promptly and complete maintenance work orders for the supervisor in a timely manner.
Administer key control for issued keys and keys left by guests.
Keep room doors locked to protect guests and property.
Work in the laundry area as needed.
Remain visible and available to guests, offer assistance, and answer questions throughout the hotel.
Train new associates when needed.
Understand and implement the brand service culture and complete shift checklist responsibilities.
Support team members in completing the team's daily workload.
Carry out reasonable requests from team leaders and managers and work cooperatively with all levels of staff.
Participate in mandatory job training and meetings.
Follow property policies, procedures, the Employee Handbook, and other property documents.
Immediately report suspicious activity by guests or others.
Operate a motor vehicle for hotel errands when asked.
Perform other duties as required.
Maintain prompt and regular attendance, work flexible hours or overtime as required, and meet uniform, professional behavior, and appearance standards.