House Attendant - Full Time

HRI Hospitality•Dana Point, CA

11d•Onsite

About The Position

The House Attendant supports the housekeeping team by maintaining cleanliness in public areas, hallways, and back-of-house spaces, as well as delivering linens and supplies to room attendants. This role ensures a clean, safe, and welcoming environment for guests and staff.

Requirements

A minimum of one (6) months in housekeeping or customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand.
Must have a flexible schedule and be available to work mornings, evenings, weekends, and holidays.
Must have exceptional customer service skills.
Must be authorized to work in the US.

Responsibilities

Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel
Deep cleaning assigned areas of the hotel
Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, and stairs
Deliver housekeeping items to guest rooms upon request from the Front Desk or Supervisor
Greet each guest that you encounter in the hallways, lobby or public areas with “Good Morning” or “Good Afternoon” or “Good Evening”
Quickly respond to guest requests in a timely and friendly manner
Follow procedures for entering and leaving guest rooms
Follow all instructions when filling spray bottles with cleaning chemicals, never mix chemicals
Turn in keys and radio to the Housekeeping Department when shift ends
Work in a safe manner to prevent injury to yourself, other staff members or our valued guests
Maintain organization and cleanliness of Room Attendants closets, guest areas and Hotel facilities
Report to work on time and in uniform, maintains personal hygiene.
Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate.
Communicate to Supervisor when recovering any and all lost and found items
Watch for safety hazards and report them immediately to your Department Supervisor
Follow up with guest requests/complaints.