House Attendant - Full Time
About The Position
The House Attendant supports the housekeeping team by maintaining cleanliness in public areas, hallways, and back-of-house spaces, as well as delivering linens and supplies to room attendants. This role ensures a clean, safe, and welcoming environment for guests and staff. The hotel has 198 rooms and 8,821 sq. Ft. of meeting/event space, with amenities including ocean views, beachfront access, a restaurant & bar, outdoor meeting space, fitness center, rooftop lounge, and outdoor pool. It is pet-friendly and offers easy access to local attractions and Dana Point Harbor’s shopping and dining.
Requirements
- A minimum of one (6) months in housekeeping or customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand.
- Must have a flexible schedule and be available to work mornings, evenings, weekends, and holidays.
- Must have exceptional customer service skills.
- Must be authorized to work in the US.
Responsibilities
- Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel
- Deep cleaning assigned areas of the hotel
- Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, and stairs
- Deliver housekeeping items to guest rooms upon request from the Front Desk or Supervisor
- Greet each guest that you encounter in the hallways, lobby or public areas with “Good Morning” or “Good Afternoon” or “Good Evening”
- Quickly respond to guest requests in a timely and friendly manner
- Follow procedures for entering and leaving guest rooms
- Follow all instructions when filling spray bottles with cleaning chemicals, never mix chemicals
- Turn in keys and radio to the Housekeeping Department when shift ends
- Work in a safe manner to prevent injury to yourself, other staff members or our valued guests
- Maintain organization and cleanliness of Room Attendants closets, guest areas and Hotel facilities
- Report to work on time and in uniform, maintains personal hygiene.
- Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate.
- Communicate to Supervisor when recovering any and all lost and found items
- Watch for safety hazards and report them immediately to your Department Supervisor
- Follow up with guest requests/complaints.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
