House Attendant ("Asistente de Recamarera/o")

Azul Hospitality•Rohnert Park, CA

5d•Onsite

About The Position

Ensure all public areas are clean and maintained according to the standards of the hotel. This role involves performing general cleaning duties in various areas of the hotel, including guest rooms, hallways, lobby, restrooms, and fitness center. The House Attendant is responsible for maintaining cleanliness, supplying cleaning carts, and assisting guests with inquiries and requests. Additionally, the role includes participating in deep cleaning programs, assisting with carpet cleaning, stripping rooms, collecting soiled linens, and removing trash. The House Attendant also ensures staff break areas and administrative offices are clean and well-maintained. Supportive functions may include assisting with guest inquiries, following safety and security policies, reporting maintenance issues, and performing other reasonable job duties as assigned by supervisors.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Regular attendance in conformance with the standards.
Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities.
Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Attendance at all scheduled training sessions and meetings is required.

Nice To Haves

Prior hotel experience preferred.

Responsibilities

Perform general cleaning duties in public areas, storage areas, and administrative areas.
Clean rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center.
Supply own cleaning cart with appropriate supplies for shift.
Ensure work areas are clean when finished.
Be knowledgeable about the hotel and answer guest inquiries and requests.
Run supplies and service items to guestrooms as requested.
Dust furniture and fixtures.
Polish metalwork and furniture.
Vacuum floors.
Participate in the guest room Deep Cleaning program.
Perform deep cleaning tasks and special projects (e.g., mattress flipping, furniture moves).
Assist with carpet cleaning and extraction.
Strip rooms for Room Attendants upon check out.
Collect soiled linens from rooms for laundering.
Receive and store linen supplies in appropriate locations.
Assist Room Attendants by bringing any additional items needed for guest rooms.
Remove and dispose of trash.
Clean outside areas including porte cochere and other arrival areas.
Ensure staff member break areas and administrative offices are clean and well maintained.
Perform all other duties assigned by managers and supervisors.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.