House Attendant ("Asistente de Recamarera/o")

Azul Hospitality•Dallas, TX

5d•Onsite

About The Position

The House Attendant is responsible for ensuring all public areas are clean and maintained according to the hotel's standards. This role involves performing general cleaning duties in various areas of the hotel, including guest rooms, hallways, lobby, restrooms, and fitness center. The House Attendant will also be responsible for managing cleaning supplies, assisting guests with inquiries and requests, and participating in deep cleaning programs and special projects. Additionally, this position supports Room Attendants by preparing rooms for check-out, collecting soiled linens, and delivering requested items. The role also includes cleaning outside areas and staff break areas, and performing other duties as assigned by management.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.
Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities.
In addition, attendance at all scheduled training sessions and meetings is required.

Nice To Haves

Prior hotel experience preferred.

Responsibilities

Perform general cleaning duties in public areas, storage areas, and administrative areas.
Clean rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center.
Supply own cleaning cart with appropriate supplies for shift.
Ensure work areas are clean when finished.
Be knowledgeable about the hotel and answer guest inquiries and requests.
Run supplies and service items to guestrooms as requested.
Dust furniture and fixtures.
Polish metalwork and furniture.
Vacuum floors.
Participate in the guest room Deep Cleaning program.
Perform deep cleaning tasks and special projects (e.g., mattress flipping, furniture moves).
Assist with carpet cleaning and extraction.
Strip rooms for Room Attendants upon check out.
Collect soiled linens from rooms for laundering.
Receive and store linen supplies in appropriate locations.
Assist Room Attendants by bringing any additional items needed for guest rooms.
Remove and dispose of trash.
Clean outside areas including porte cochere and other arrival areas.
Ensure staff member break areas and administrative offices are clean and well maintained.
Perform other duties assigned by managers and supervisors.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.