House Attendant - Lobby (Part Time)

Avion Hospitality Employee Services LLC•Shenandoah, TX

115d•Onsite

About The Position

The House Attendant-Lobby is responsible for cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities may include deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions such as coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon request from the front desk, and driving a shuttle van when needed (property specific). The role requires approaching all guest and associate encounters in a friendly, service-oriented manner, maintaining regular attendance, and adhering to high standards of personal appearance and grooming, including wearing the proper uniform and name tag. Compliance with safety and efficiency standards is crucial, along with practicing safe work habits to ensure the safety of guests, associates, and oneself. The attendant must handle requests for luggage assistance, lost and found items, and turn in keys and assignment sheets at the end of the shift. Completing daily assignment checklists, understanding hotel policies, and ensuring attentive, friendly, and courteous service to all are key duties. Proper storage and maintenance of hotel equipment are also expected, along with assisting in emergency procedures and completing special projects or other duties as assigned by management.

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.

Responsibilities

Cleaning and maintaining the appearance of the public areas of the hotel.
Deep cleaning of assigned areas.
Setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events.
Cleaning and setting-up meeting room functions.
Delivering service items to guest rooms upon requests from the front desk.
Driving shuttle van when needed (property specific).
Approach all encounters with guests and associates in a friendly, service oriented manner.
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
Clean/Buff floors daily according to hotel standards.
Shampoo carpets in the public areas according to hotel standards.
Shampoo furniture as needed according to hotel standards.
Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift.
Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
Practice safe work habits to ensure safety to guests, fellow associates and self.
Handle items for "Lost and Found" according to Avion Hospitality standards.
At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
Complete daily assignment check list and submit to supervisor at the end of the day.
Be familiar with Avion Hospitality policies and house rules.
Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
Put all equipment away properly after usage according to Avion Hospitality standards.
Have knowledge of and assist in all emergency procedures during the overnight shift.
Clean and dust floors daily according to Avion Hospitality standards.
Maintain hotel equipment in proper working order.
Maintain storage of hotel equipment in proper area.
Clean guestrooms as needed.
Complete special projects as assigned by the Housekeeping Manager.
Attend meetings as required by management.
Perform any other duties as requested by management.