House and Venue Manager

The Charleston Gaillard Center•Charleston, SC

13d•Onsite

About The Position

House & Venue Managers (HVM) at the Charleston Gaillard Center are a critical part of ensuring the success of performances and special events in the Performance Hall and Exhibition Hall. HVMs report directly to the Event Manager onsite for the performance or event. HVMs typically will begin a shift just prior to the start of an event and/or load-in, and will receive special instructions from the ESM upon arrival. The HVM oversees all public areas of the building and provides professional and courteous assistance to all patrons, attendees, and volunteers. The HVM also frequently continues to oversee the strike/tear-down of the event, and potentially oversee room flips for subsequent events in the Exhibition Hall. HVMs ensure the safety and well-being of patrons, clients and volunteers before, during, and after each event.

Requirements

Take charge personality—if something isn’t going correctly, they need to notice and fix the problem immediately
Friendly, professional, and accommodating demeanor
The ability to stay calm and professional during times of stress
A willingness to problem solve, be flexible, and adapt to ongoing changes as they occur.
Must submit to a criminal background check.
Applicant must be eligible to work in the U.S.
Ability to stand or remain in a stationary position for long periods of time
Ability to move, transport and loading/unloading materials as needed
ability to move, transport, and/or position various materials up to 30lbs with or without accommodation
Activities may require sustained periods of movement, traversing, and positioning to perform activities with active participants.

Responsibilities

Thorough understanding of the Charleston Gaillard Center facility and Performance Hall seating chart
Interacting with patrons, attendees, staff, and volunteers
Managing program distribution on each seating level (Orchestra, Box Tier, Dress Circle, and Gallery
Supervising and orienting volunteer ushers and ensuring they have the necessary tools to lead patrons to their seats and enforce house policies in a polite and professional manner.
Working closely with Box Office and settling any ticketing disputes that might arise
Working closely with the Stage Manager to ensure the proper start time of the show
Ensuring safety of all attendees and patrons by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis and assist with evacuating patrons from the building.
Acting as hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, stage management, catering, etc.)
Keeping accurate notes of any venue related issues and/or requests, and whether they were able to be accommodated or not.
Completing event-specific reports, accident and injury reports, etc.
Interacting with even clients, and ensuring customer satisfaction
Overseeing load-in and load-out crews, ensuring that the documented plans are enacted on time and in the correct order.
Coordinating loading dock usage amongst vendors.
Ensuring safety of all attendees by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis.
Assisting clients with light levels, background music requests, additions of chairs and tables, etc.
Acting as a hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, technical services, etc.)
On-site point person for catering, AV Crew, setup crew, security, and police representatives, etc.
Working with clients to make last minute adjustments and changes
Keeping accurate notes of changes and requests, and whether they were able to be accommodated or not.
Completing even-specific reports, accident and injury reports, etc.