House Account Manager

Echo Engineering & Production Supplies, Inc•Indianapolis, IN

3d•Hybrid

About The Position

The House Account Manager will serve in a hybrid sales and customer support role (70% sales / 30% service) focused on growing Echo’s House Account customer base while providing a high level of day-to-day support. This individual will serve as the primary point of contact for a defined group of House Accounts and will be responsible for revenue and margin growth, customer retention, and expanding Echo’s relationship within each account. The role will also support broader House Account activity as needed and work closely with internal teams to provide responsive, solution-oriented service.

Requirements

Strong verbal and written communication and relationship-building skills
Demonstrated ability to build trust, engage customers, and develop long-term business relationships
Positive attitude with a strong sense of ownership, accountability, and follow-through
Comfortable proactively contacting customers and asking questions to uncover needs and opportunities
Ability to learn and apply technical product knowledge to identify customer solutions and sales opportunities
Highly collaborative with the ability to work effectively across departments
Strong organizational, problem-solving, and conflict resolution skills in a fast-paced environment
Ability to balance immediate customer needs with longer-term account growth objectives
High school diploma or equivalent required
3–5+ years of customer-facing experience in inside sales, account management, customer service, or a related sales environment
Proven ability to manage customer relationships and drive revenue growth
Strong computer skills and experience with Microsoft Office
Experience with ERP systems; Sage 300 preferred
Experience with CRM systems; Salesforce preferred

Nice To Haves

Experience in industrial, MRO, manufacturing, or technical sales environments preferred

Responsibilities

Own and actively grow assigned House Accounts, with accountability for revenue and margin performance
Identify and pursue upsell, cross-sell, new application, and other growth opportunities within existing accounts
Develop business within assigned accounts by identifying additional departments, locations, applications, and product opportunities
Proactively engage customers to understand their business, purchasing processes, needs, challenges, upcoming projects, and forecasts
Build relationships with key contacts across purchasing, engineering, manufacturing, quality, operations, and other relevant functions
Assume responsibility for select accounts transitioned from other account managers and develop plans to support continued growth
Maintain and manage a pipeline of opportunities within Salesforce and consistently follow up on open quotes, samples, projects, and opportunities
Achieve assigned revenue and margin growth goals for Echo’s House Account portfolio
Serve as the primary sales and relationship contact for assigned House Accounts
Process customer requests including purchase orders, quotes, pricing questions, forecasts, order updates, expediting, and rescheduling
Use customer interactions and service requests to identify additional sales opportunities and strengthen customer relationships
Serve as a liaison between customers and internal teams including Sales, Engineering, Production, Supply Chain, Accounting, and Shipping
Ensure timely follow-up on quotes, orders, customer inquiries, and open issues
Communicate proactively with customers regarding changes in pricing, availability, scheduling, and delivery
Support House Accounts outside the assigned group and the broader MRO sales team as needed
Systematically review order status and proactively address potential delivery or service issues
Coordinate with Production, Supply Chain, Shipping, and other internal teams to help ensure customer commitments are met
Enter orders accurately and maintain current customer, opportunity, and order information in Salesforce and ERP systems
Work to resolve customer issues quickly while maintaining a positive customer relationship
Support overall customer care needs during peak periods or staffing gaps