Hourly Support 3, Bill Review, Risk Management - Lakeland

Publix • Lakeland, FL

5d

About The Position

This position supports the adjusting and nursing functions within the Workers Compensation Department. The role involves monitoring, deciphering, and distributing faxes, compiling claim file materials for legal responses, securing medical appointments, and inputting payments into claim systems. It also includes analyzing, sorting, scanning, and distributing various documents, answering incoming calls, and determining their appropriate distribution.

Requirements

• High School diploma or equivalent experience (if applicable)
• 1-year prior office experience or customer service experience
• Knowledge of basic computer skills
• Knowledge of customer service/phone etiquette
• Flexibility/adaptability
• Initiative
• Planning and organizing
• Time management
• Detail orientation
• Customer focus
• Verbal communication
• Written communication
• Data entry skills
• Basic skill level for Microsoft office, word, and excel
• 1 year of clerical support experience in a claims office
• Intermediate skill level for Microsoft word
• Basic skill level for Microsoft excel
• Basic skill level for Access

Responsibilities

• Monitoring, deciphering, and distributing faxes to the appropriate adjuster and nurse case manager.
• Compiling and preparing claim file materials for responses to legal pleadings.
• Securing medical appointments for injured associates.
• Inputting payments into the claim systems once invoices are approved by the adjuster.
• Analyzing, sorting, scanning, and distributing various documents to include legal documents.
• Answering incoming calls and determining the appropriate distribution of calls.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED