Hourly Retail Manager

Diverse Concepts•Branson, MO

9d•Onsite

About The Position

The Hourly Retail Manager supports and assists the Retail Manager in accomplishing store goals and conducting daily business. The position can be either Full Time or Part Time depending upon the store needs. The Hourly Retail Manager reports directly to the Retail Manager. The success of the store is impacted by the Retail Manager’s performance in the following key areas: Brand Ambassador – The Hourly Retail Manager is first and foremost an Ambassador of the Paula Deen brand and should fulfill his/her duties with a consistently positive attitude which conveys the essence of Southern Hospitality to our guests at all times. Store Systems & Processes – The Hourly Retail Manager strives to understand and utilize all existing store systems, including those associated with POS activity, receiving/processing incoming merchandise, visual display, in-store tracking of sales & inventory data, and digital communications. Works with the Retail Manager to develop and implement systemic improvements. Assists in the training and oversight of Hourly Sales Associates in these systems and processes. Daily Operations – The Hourly Retail Manager will open/close the store as scheduled, using the Store Opening Checklist and Store Closing Checklist as a guide. Fills out established daily reports. Makes daily bank deposits. Retrieves product for restock from stockroom and directs Hourly Sales Associates in restocking activities. Performs and delegates housekeeping tasks. Provides excellent guest service to drive sales and build transactions. Forwards reports to appropriate parties as instructed by Retail Manager in compliance with established processes and best practices. Answers the telephone in an energetic, friendly manner using the approved phone greeting. Fiscal Stewardship – The Hourly Retail Manager should exhibit a sense of personal ownership toward the business which aids the store in establishing a pattern of profitability. Helps to control store-level expenses for office and cleaning supplies, direct services, local marketing, etc. Remains cognizant of financial goals and the store’s progress toward those goals at all times. Physical Inventory – The Hourly Retail Manager assists the Retail Manager in maintaining accuracy in the store’s physical inventory. Assists in the conduct of cycle counts and annual physical inventory counts. Provides input to the Retail Manager relative to desired new product, guest requests, and merchandise opportunities specific to the local market. Accurately processes incoming stock. Follows visual display standards to attractively present merchandise to our guests and to spur sales. Maintains proper rotation of perishable products by using “First In First Out” tracking protocols. Provides oversight to the Hourly Retail Associates in processing and merchandising incoming stock. Selling – The Hourly Retail Manager is an important driving force for sales at the POS and on the sales floor. Greets every guest entering the store in a friendly manner. Follows up with browsing guests to probe for interests and needs. Suggests merchandise based upon observation and guest feedback. Suggests add-on items at the register to build the transaction. Constantly straightens and restocks shelves, tables and displays on sales floor to promote guest convenience in locating desired products for purchase. Contributes toward store productivity goals of 3.00 units and $25.00 per transaction. Provides input and coaching to Hourly Sales Associates in developing selling skills. Training – The Hourly Retail Manager assists the Retail Manager in the training of new hires and the ongoing training and development of Hourly Sales Associates. Utilizes resources provided by Paula Deen Retail, including the Paula Deen Retail Training Synopsis, to provide consistent training information to all team members relative to the expectations and activities of their positions. Reviews performance on an ongoing basis and coaches team members accordingly. Shares new product knowledge, best practices, process improvements, information on upcoming events and local marketing opportunities, corporate and Paula Deen brand news, etc., as it becomes available.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Two years Management or Supervisory experience.
Knowledge of point-of-sales systems required.
Knowledge of cash handling techniques required.

Nice To Haves

Some college preferred.
Retail experience preferred.

Responsibilities

Act as a Brand Ambassador for the Paula Deen brand with a positive attitude and Southern Hospitality.
Understand and utilize store systems including POS, merchandise receiving, visual display, sales/inventory tracking, and digital communications.
Assist in training and overseeing Hourly Sales Associates on store systems and processes.
Open and close the store as scheduled using checklists.
Complete daily reports and make daily bank deposits.
Retrieve products for restock and direct restocking activities.
Perform and delegate housekeeping tasks.
Provide excellent guest service to drive sales and build transactions.
Forward reports to appropriate parties as instructed.
Answer the telephone using the approved greeting.
Control store-level expenses for supplies, services, and local marketing.
Remain aware of financial goals and store progress.
Assist in maintaining accuracy of physical inventory, including cycle counts and annual counts.
Provide input on new product desires, guest requests, and merchandise opportunities.
Accurately process incoming stock.
Follow visual display standards to present merchandise attractively.
Maintain proper rotation of perishable products using FIFO.
Provide oversight to Hourly Retail Associates in processing and merchandising stock.
Greet every guest entering the store in a friendly manner.
Follow up with browsing guests to understand interests and needs.
Suggest merchandise based on observation and guest feedback.
Suggest add-on items at the register to build transactions.
Straighten and restock shelves, tables, and displays to promote guest convenience.
Contribute toward store productivity goals of 3.00 units and $25.00 per transaction.
Provide input and coaching to Hourly Sales Associates in developing selling skills.
Assist the Retail Manager in training new hires and ongoing development of Hourly Sales Associates.
Utilize provided training resources for consistent training information.
Review performance and coach team members on an ongoing basis.
Share new product knowledge, best practices, process improvements, event information, and brand news.