Hotline Screener (Social Service Specialist 1) 6 Positions
About The Position
Help create safer futures for Oregon’s children. Bring your compassion and critical-thinking skills to ODHS as a Hotline Screener (Social Service Specialist 1). As a Hotline Screener, you will serve as the first point of contact in our work to keep children safe. You will provide thoughtful, empathetic support to reporters and make decisions that prioritize the safety and well-being of children. You will talk with reporters to collect detailed, relevant information about the child, the alleged abuse or neglect, and the family’s circumstances. You will gather and assess information from reports about child safety concerns, then choose the appropriate next action. You will assess whether the family may benefit from services such as protective support, family support, or community programs. You will create accurate written reports that include both the information collected and your rationale for each decision. You will follow Oregon statutes, administrative rules, and ODHS procedures to determine if a report meets the criteria for further review.
Requirements
- A bachelor’s degree in human services or a field related to human service.
- A bachelor’s degree unrelated to Human Services and either: One year of Human Services related experience OR Completion of coursework equivalent to certification consistent with Oregon Caseworker Competency.
- An associate degree and either: Two years of Human Services related experience OR One year of Human Services related experience and related training, coursework, or certification consistent with Oregon Caseworker Competency.
- Degree must be completed, not in progress.
Nice To Haves
- Fluent in English and Spanish.
Responsibilities
- Serve as the first point of contact in our work to keep children safe.
- Provide thoughtful, empathetic support to reporters and make decisions that prioritize the safety and well-being of children.
- Talk with reporters to collect detailed, relevant information about the child, the alleged abuse or neglect, and the family’s circumstances.
- Gather and assess information from reports about child safety concerns, then choose the appropriate next action.
- Assess whether the family may benefit from services such as protective support, family support, or community programs.
- Create accurate written reports that include both the information collected and your rationale for each decision.
- Follow Oregon statutes, administrative rules, and ODHS procedures to determine if a report meets the criteria for further review.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
