Hotline Screener (Social Service Specialist 1) Job-Share
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. These positions are primarily remote. Please see please see “Working Conditions” section for more information. This position is a job-share, which means the hours are split with another current Position. The schedule for this job-share position is Wednesday and Saturday 1 PM - Midnight PST. Opportunity awaits! Help create safer futures for Oregon’s children. Bring your compassion and critical-thinking skills to ODHS as a Hotline Screener (Social Service Specialist 1).
Requirements
- A bachelor’s degree in human services or a field related to human service.
- A bachelor’s degree unrelated to Human Services and either: One year of Human Services related experience.
- A bachelor’s degree unrelated to Human Services and either: Completion of coursework equivalent to certification consistent with Oregon Caseworker Competency.
- An associate degree and either: Two years of Human Services related experience.
- An associate degree and either: One year of Human Services related experience and related training, coursework, or certification consistent with Oregon Caseworker Competency.
- Degree must be completed, not in progress.
Nice To Haves
- Fluent in English and Spanish.
- Experience conducting interviews to gather information that informs critical analysis and decision-making.
- Experience using critical thinking to assess complex situations under pressure and make appropriate decisions.
- Experience using behavior management or conflict resolution techniques to de-escalate situations.
- Experience providing equitable service to diverse communities and people.
- Experience reading or writing reports that include conclusions and recommended actions.
- Experience applying and explaining rules, policies and procedures.
- Experience using technology and digital tools to complete tasks accurately and within required timelines.
Responsibilities
- Serve as the first point of contact in our work to keep children safe.
- Provide thoughtful, empathetic support to reporters and make decisions that prioritize the safety and well-being of children.
- Talk with reporters to collect detailed, relevant information about the child, the alleged abuse or neglect, and the family’s circumstances.
- Gather and assess information from reports about child safety concerns, then choose the appropriate next action. (ORCAH often receives more than 600 calls within a 24-hour period).
- Assess whether the family may benefit from services such as protective support, family support, or community programs.
- Create accurate written reports that include both the information collected and your rationale for each decision.
- Follow Oregon statutes, administrative rules, and ODHS procedures to determine if a report meets the criteria for further review.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the salary range listed).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
