Hotline Resource Specialist- Contingent

Nationwide Children's Hospital • Columbus, OH

11d • Onsite

About The Position

Provides crisis intervention, intake assessment, and referral services to individuals calling into the crisis hotline. Supports access to appropriate community-based resources and services.

Requirements

• Two years of college, or equivalent education and experience, required.
• Effective verbal and written communication, interpersonal, and documentation skills.
• Working knowledge of relevant community resources and services.
• Effective problem-solving and conflict management skills.
• Ability to quickly assess and prioritize information received.
• Flexibility and ability to manage multiple demands in a fast-paced environment.

Nice To Haves

• Bachelor's Degree in Social Work, preferred.
• One year of experience providing intake or crisis services, preferred.
• Relational database experience, preferred.

Responsibilities

• Provides crisis intervention and hotline support, answering calls and responding to inquiries and concerns with compassion and clinical skills.
• Conducts intake and eligibility assessments and connects callers with appropriate resources and services.
• Coordinates and supports referrals and admissions.
• Maintains accurate documentation and data quality, collecting, reporting, and evaluating client information and activities.
• Collaborates with internal and external partners, such a law enforcement, shelter staff, and clinical teams, to ensure seamless service delivery and support for clients.
• Participates in follow-up calls and encourages discharged clients to engage in ongoing services using motivational interviewing techniques.
• Enters data into various record-keeping systems as needed.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree