Hotline Intake Specialist

State of Indiana•Indianapolis, IN

10d•Onsite

About The Position

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Department of Child Services (DCS): Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination. Vision: Every child in Indiana thrives in a safe, loving, forever home. Purpose: Ignite hope. Cultivate joy. Role Overview: The Intake Specialist serves as the frontline contact for receiving and assessing allegations of child abuse or neglect and responding to public inquiries. The role requires staying objective in emotional situations to gather essential information, evaluate risk and protective factors, and act on reported concerns. Specialists collaborate with local DCS offices and external partners to ensure accurate records, with workload varying based on call volume, staffing, and operational needs. This is a second-shift position. Work hours are: Sunday - Tuesday: Off Wednesday: 3:00 pm - 11:00 pm Thursday - Saturday: 12:30 pm - 11:00 pm

Requirements

Bachelor’s degree, or
Associate degree with a minimum of two (2) years of human services job experience, or
Completion of thirty (30) college credit hours from an accredited institution with a minimum of four (4) years of human services job experience, or
A minimum of at least five (5) years of human services job experience.
Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
Thorough knowledge of related social services programs and ability to coordinate work among programs.
Specialized knowledge of the interrelationships of the various behavioral sciences as they affect care and treatment of patients/clients and/or objectives of social work projects.
Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
Ability to formulate and monitor project guidelines or treatment plans.
Ability to prepare clear, accurate reports.
Ability to work with families of diverse cultural/ethnic backgrounds with sensitivity to differences in child rearing practices, relationships and need.
Ability to work with children with special needs such as mental or emotional conditions, the foster families, or the home willing to accept those children and the professionals who can appropriately provide services to them.
Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
Able to perform essential functions with or without reasonable accommodation.
Must maintain a valid driver's license.

Nice To Haves

A degree is not required. However, at least 5+ years of human services experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Investigate reported incidents of child abuse, neglect, or dependency, determine whether the incident is substantiated, and develop recommendations to a Juvenile Court or County Director for disposition.
Assess the level of risk to the child for additional injury or harm, including whether the child is in imminent danger, and may remove the child from the family as the situation warrants, placing a child in a protected environment.
Perform needs assessments to determine treatment options for families and children reported to be abused/neglected.
Testify and prepare pre-dispositional and progress reports, maintain case files, and develop briefing reports for the community child protection team. Develops “informal adjustment” plans with families and children to divert children from the juvenile justice system.
Develop case plans to assist families and children to become more self-sufficient in a safe and nurturing environment and to ensure a permanent home for the child.
Develop discharge/transition programming to assist families and children to attain and maintain self-sufficiency in a safe environment.
Monitor and assess the service capability of treatment programs and providers to ensure consistency with the case plan.
Accept on-call responsibility as needed to receive and investigate allegations of child abuse/neglect.
Conduct home studies and family histories and recommend placement for adoption to an adoption team.
Visit children in out-of-home placements to coordinate family reunification, adoption, or independent living efforts.
Maintain data to help management evaluate trends in family and child needs.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access