Hotline Advocate - (Full -Time)

Ascend Nonprofit Solutions • Charlotte, NC

5d • Onsite

About The Position

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment. This role involves using a trauma-informed, client-centered approach to provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals. The advocate will also provide parent support and education via the hotline and chat feature, ensuring coordinated client care with key community partners. A key aspect of the role is to act with the client in mind, meeting their needs and expectations. In administration, the role requires maintaining confidential and accurate client, stakeholder, intern, and volunteer records in agency databases. Responsibilities include grant reporting, adhering to documentation procedures, and participating in quality assurance. The position also requires serving as an On-Call Advocate for at least three holidays per calendar year. Stewardship involves increasing awareness of victimization, prevention, and available resources through public speaking and media requests, participating in community meetings, and promoting professional relationships. Assisting with staff/volunteer training is also part of the role. Professional development includes staying informed of best practices in trauma and victimization, maintaining skills and knowledge through training, and ensuring licensure and certifications are up to date. The role also involves contributing to agency effectiveness by performing other duties as assigned.

Requirements

• High School Diploma, GED, or Equivalent Experience
• Demonstrate all agency competencies.
• Demonstrate the position agency competencies: Action Oriented/Planning and Organizing, Adaptability, Building Trust, Client Focus, Teamwork, Technical/Professional Knowledge and Skills.
• Employee must have access to transportation that allows them to meet all job requirements in a timely fashion.
• Willingness to submit proof of vaccination or submit testing results weekly or as outlined by the agency.
• Proof of vaccination status must be provided at hiring and/or upon request by the agency.

Nice To Haves

• Spanish-speaking preferred
• Experience working with victims or experience in human services.

Responsibilities

• Provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals using a trauma-informed, client-centered approach.
• Provide parent support and education to callers, focusing on the needs of the entire family via the hotline and chat feature.
• Ensure coordinated client care with key community partners.
• Act with client in mind and work to meet client's needs and expectations to the extent possible.
• Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases.
• Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.
• Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
• Serve as On-Call Advocate for at least three holidays per calendar year.
• Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
• Participate in community meetings and committees as assigned by supervisor.
• Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
• Assist with new staff/volunteer training as assigned.
• Stay informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
• Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
• Contribute to agency effectiveness by performing other duties as assigned.

Benefits

• Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard.
• Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED